first line support jobs in Pretoria, Gauteng

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...

Customer Support: Act as the primary interface for client technical problems, resolve tickets, and provide on-site or remote support.Technical Expertise: Work with VoIP systems, network devices, servers, Active Directory, and advanced configurations like VPNs and failovers.Maintenance & Configuration: Install, troubleshoot, and maintain IT systems, including wireless devices, firewalls, and DNS...

RESPONSIBILITIES: - Design and develop new software - Software analysis, code analysis, requirement analysis and software review, - Software modelling and simulation - Front end graphical user interface design - Integrate software with existing systems - Customer liaison - servicing customers request and assist with development and introduction of new projects - Trouble shoot problems and...

A dynamic remote-first SaaS company is seeking a Senior Software Engineer in South Africa. The role requires expertise in modern typed languages and complex distributed systems, where you'll design and develop crucial software solutions. With a focus on scalability and customer success, you'll enjoy remote work flexibility and participate in a collaborative, energetic environment. This...

A well-established Insurance Brokerage in Pretoria North is looking for a Short-term Underwriter (Personal Lines & Claims) to join their team! The successful candidate will full ownership of a personal lines portfolio, managing the entire lifecycle of both underwriting and claims with minimal supervision. Key Responsibilities: - Manage the full personal lines policy lifecycle, including new...

Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams...

Applicants must have the following requirements:Must have an equivalent tertiary IT qualification.Must have 2–4 years of experience in IT support with systems and network exposure.Must have experience in first- and second-line end-user support.Must have experience in desktop, endpoint, and user access administration (Active Directory exposure).Must have experience in network monitoring,...

-The main purpose of this position is to perform administrative support functions within the Group Security Management Department (GSMD) to support its programmes and overall operations.-Detailed DescriptionPerform general administrative tasks in support of the programmes and overall operations of the department, which include, but are not limited to, correspondence, facilities management,...

Pretoria, ZA Hybrid (Remote And In Person)- Full-Time- Herotel Business- Job Openings- Channel Support Agent - Tier 2 Applications are invited for the Channel Support Agent - Tier 2** position. This position will have remote work flexibility, reporting to the Channel Support Team Leader PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to: - Resolve all faults...

Our client is searching for an Operations Support Specialist (CMoS) to join their team. Location: Open to candidates in Cape Town or Pretoria Job Purpose: To work as part of a team, to manage and resolve client queries and support requirements related to the company's services. To implement, monitor and maintain the operation of products and services for corporate clients Role...

Responsibilities- Provide hardware and software support (LAN & WAN)- Provide 2nd line support to users on helpdesk- Assist with first line support in boardrooms.- Assist with first line printer support- Provide electronic access relating to buildings Procurement- Assist usersRequirements:- Matric- National diploma in IT (Advantage)Technical/Legal Certification- A+- N+Experience- At least 3 Years...

The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...

An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Please note the formal education and experience required.Your: - Formal Education: - Relevant degree or...

Job Summary: The Support Technician, Tier I serves as the first point of contact for customers and employees seeking technical assistance. This role is responsible for answering support calls, responding to emails and chat inquiries, and troubleshooting basic IT issues. The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common...

Working hours: - Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00)- Working shifts, four shifts a week - Monday to Sunday - These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time Job purpose:Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its...

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management...

Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams...

Introduction A well-established Telecommunications company is looking for an Installations Support Technician to join their team. The suitable candidate will be required to provide remote Installation and technical support services to the company's Installers and customer on their VSAT services and any other of their Connectivity solutions if needed. Send your CV to hr5 (at) peopledimension...

Our client requires the services of an experienced and qualified individual to expand its dynamic team for enhancement of services to our clients in the role of operational client support in a specialised area. Job Purpose:To work as part of a team, to manage and resolve client queries and support requirements related to the business's services. To implement, monitor and maintain the operation...

Introduction An IT expert company is looking for a Techhnical Support Engineer to service the Cape Town, Western Cape region. Duties & Responsibilities Responsibilities: - Candidate will receive internal training around technical best practices, CE tools and internal monitoring and reporting procedures and will take care of on-site IT hardware break/fix interventions (with remote assistance...