An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...
A leading cloud solution provider is seeking a First Contact Resolution Engineer located in Cape Town, South Africa. The role involves resolving technical issues, providing remote customer support, and assisting in the progression of 1st Line engineers. Ideal candidates should possess a can-do attitude, technical troubleshooting skills, and a strong focus on customer service. You will enjoy...
Job Title Help Desk Level One Support Agent Job Summary The Linux Help Desk Level One Support Agent is an entry-level opportunity for individuals interested in building a career towards system administration within the Group. You will be responsible for delivering first-line technical support to our employees and customers, participating in training sessions, and evolving as a professional in...
A leading IT service provider in Worcester is seeking a Junior Service Desk Analyst. The role involves providing first line IT support to users via various channels. Ideal candidates should have a passion for IT and customer service. Responsibilities include logging incidents, diagnosing issues, and collaborating with teams. Benefits include a comprehensive pension scheme, healthcare cash plan,...
A recruitment agency seeks an IT Support Technician to provide first-level support for hardware and software issues. This role involves logging support calls, resolving incidents, and delivering exceptional customer service. Candidates should have a Matric certificate, A+ and/or N+ certification, and a minimum of 1-3 years in IT support. Ideal proficiency includes Windows, Microsoft 365, and...
A tech support company is seeking a Support Technician, Tier I, as the first point of contact for customers and employees needing technical assistance. This role involves answering support requests, providing troubleshooting for common IT issues, and documenting resolutions in a helpdesk system. Candidates should have strong customer service skills and a basic understanding of IT systems to...
First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies / Qualifications: -...
A leading IT support company in South Africa is seeking a Senior Tier 1 Helpdesk Technician to provide technical support for hardware and software issues. The role involves user management, troubleshooting IT systems, and collaborating with the IT team. The ideal candidate has 2+ years of experience, an associate's degree in IT, and proficiency in Microsoft Office 365. The position requires...
A leading Internet Service Provider in Johannesburg seeks a Customer Service Analyst to provide technical support and assistance. Responsibilities include handling customer queries, managing faults, and maintaining a high customer satisfaction rate. Ideal candidates should have extensive call center and technical support experience within an ISP environment, along with strong communication and...
Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...
FIRST LINE MANAGERS – FOODS OPERATIONS & EQUIPMENT CENTRE Listing reference: woolw_001181 Listing status: Under Review Apply by: 12 May 2025 Position summary Industry: FMCG & Supply Management Job category: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent EE position: Yes Introduction To manage and deliver defined operational processes within the agreed...
Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 530,872.00 EE position: Yes Introduction An opportunity has become available for First Line Processing Supervisor. The Incumbent will be responsible for First Line Processing department pertaining to Processing staff,by ensuring that daily...
Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and Service Level Agreements. Understand the Service Desk...
Job Title: Help Desk Level One Support Agent Job Summary: The Linux Help Desk Level One Support Agent is an entry-level opportunity for individuals interested in building a career towards system administration within the Group. You will be responsible for delivering first-line technical support to our employees and customers, participating in training sessions, and evolving as a professional in...
Job category: Health, Fitness, Medical and Optometry Contract: Permanent Business Unit: Mount Edgecombe Remuneration: R 280,875.00 EE position: No Introduction To process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to...
About The Role We are looking for a quick learner and keen Service Desk Analyst to join the IT team. This is a junior position which would suit someone with an interest in IT, who enjoys supporting people and providing excellent customer service. A graduate or around a years’ experience in IT support would be preferred but is not essential. With more than 1,000 employees, Harrison Clark...
Job category: Health, Fitness, Medical and Optometry Contract: Permanent Business Unit: Vereeniging Remuneration: R 293,514.00 EE position: No Introduction To process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to...
Introduction To process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to internal and external customers is optimised. Key Performance Areas - Operational objectives - Instrument and Laboratory Maintenance - Quality and Risk...
A national health service provider in Umhlanga Rocks seeks a dedicated individual to process blood donations into specialized blood products. The role involves maintaining laboratory standards and ensuring quality service delivery. Candidates should have matric with mathematics and a science subject, along with strong analytical, problem-solving, and customer service skills. Additional...
An organization focused on health and medical services in Vereeniging seeks an individual to process blood donations and oversee the supply of blood products. The role requires a Matric with Mathematics and science, alongside strong analytical skills and attention to detail. The incumbent will be responsible for ensuring quality and customer satisfaction, operating within a team-oriented...