ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...
1st Line Office & Content Support Technician – Gauteng Closing Date: 30 Nov 2025 Seeking a tech-savvy, multilingual support technician to handle remote troubleshooting, content updates, and helpdesk coordination. Must have an IT diploma/certification, experience in technical support, and strong PC and networking knowledge. Requirements: - Remote support & fault finding - Helpdesk ticket...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...
Location: Johannesburg Shift: Night Shift (15:00 - 00:00) Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts. Qualifications & Experience: - Matric - A+ and N+ certifications - Proven track record (two reference checks will be conducted upfront) Key...
1st Line IT Support Technician (MSP Environment) Overview Our client is a well -established and growing Managed IT Services Provider supporting a diverse portfolio of small to medium -sized businesses across the South East, alongside a number of larger, specialist environments. They are now looking to add an experienced IT Support Technician to their technical services team. This role offers...
Technical Support Agent (1st Line Support) Position Description: Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. The organization is looking to hire IT Service Desk Agents to join its Service Desk Team. The successful candidates will have a passion for providing excellent customer service and possess strong...
The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...
Position Description: TFG is on the hunt for Interns to join our squad and share our vision to be the leading fashion lifestyle retailer in Africa! You will engage with numerous individuals and teams in the business who will share their experience, knowledge, passion, and purpose, to help you successfully enter the world of work. With 31 retail brands that trade in fashion, value, jewellery,...
1st Line Engineer – Service Desk (Cape Town – Onsite) This role is suited to someone who is a cut above the typical 1st Line Engineer, with a strong customer focus, solid technical foundations, and a desire to learn and grow. You will be responsible for receiving customer calls, tickets, and alerts, investigating issues, applying common workarounds and fixes, and ensuring customers are kept...
Job Overview: The 1st Line Risk Specialist will play a critical role in identifying, assessing, managing, and monitoring risks and controls within their assigned business area. This role will ensure alignment with the organisation’s risk framework and supports the proactive management of risks in line with the company’s strategic objectives and regulatory requirements. Key Responsibilities: 1....
About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...
We are looking for a new 1st Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology. The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when...
Responsibilities include but are not limited to the following: - Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications - Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet -...
Responsibilities: - Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers - Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 - Identify and fix...
The primary function of this role is to provide a technical response/ fix to incidents and service requests reported by our customers, performing second line diagnostics to resolve or identify the best possible next escalation path. This role is based within a team that works as part of shift pattern that covers Monday to Friday between 8am and 6pm (UK Time) Required previous technical...
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years' experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...
Job Title: 1st Line Support Engineer Location: Cape Town (Office -Based) Job Type: Full -Time | Permanent About the Company We are a rapidly expanding technology company headquartered in the South West, delivering innovative IT and communications solutions to small and medium -sized businesses. With multiple regional sales and support hubs, we pride ourselves on providing exceptional customer...
Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...