The General Manager of Frontline Customer Service Management is responsible for enhancing customer loyalty, retention, and satisfaction through strategic and operational initiatives. This role involves developing and implementing retention and loyalty strategies, managing customer service operations, and leveraging technology to improve customer experience and satisfaction. Key Activities &...
EXL Cape Town, Western Cape, South Africa Principal Accountabilities - Ensure seamless transition and flawless service delivery - Focus on transition with zero impact on service delivery - Focus on efficiencies – leaner, greener, and faster - Focus on Process stabilization & sustained delivery - Reduce operation costs - Make TBP more effective - Build effective process management system -...
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About The Company Vital, part of the Nurture Brands Group and home to some of South Africa’s most trusted wellness brands, is on a mission to inspire wellness and better living. We create products that make a real difference in people’s lives, and we’re looking for a dedicated Customer Services Specialist to join our passionate team. Here, you’ll have the opportunity to take ownership of client...
A retail company in KwaZulu-Natal is seeking a General Assistant to provide excellent customer services and assist in daily store operations. The ideal candidate should be highly customer-focused and service-oriented. This entry-level role offers a full-time position, allowing you to contribute to optimum turnover results through effective merchandise presentation. Join a dedicated team and take...
Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant to join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders,...
A leading recruitment agency in Paarl is seeking a motivated team leader with strong financial and inventory management skills. The ideal candidate will have over 5 years of experience in managing a team of customer service representatives and a solid background in order management. Fluency in English and a valid driver’s licence are essential for this role. Candidates not currently residing in...
A leading recruitment platform is seeking a Service Coordinator in South Africa. In this full-time remote position, you'll manage daily service calls, ensure customer needs are met, and work in a dynamic environment. Strong organizational skills and excellent customer service are required. Join a rapidly growing team focused on maintaining high levels of customer satisfaction while developing...
A leading South African bank is seeking a skilled client service associate in Johannesburg to educate clients on digital solutions and assist with cash transactions. The ideal candidate will possess a diploma and have 1-2 years of relevant experience in retail or banking. The role involves engaging clients effectively, maintaining strong relationships, and ensuring compliance with security...
A well-established franchise company in Vereeniging is seeking a dynamic Telesales & Customer Service Representative to generate leads and provide exceptional service. The ideal candidate should have 2–3 years of telesales experience and strong customer service skills. Responsibilities include making outbound calls, managing client relationships, and achieving sales targets. A competitive salary...
A leading recruitment agency is looking for an experienced Service Advisor to provide exceptional service at a busy motorcycle dealership in Cape Town. The ideal candidate will manage the service process from customer arrival to vehicle handover and communicate effectively with customers, technicians, and parts staff. Applicants should have at least 2 years' experience in a similar role, a Grade...
A dynamic customer service company in Cape Town is seeking Customer Service Advisors to assist customers with banking-related inquiries and enhance their banking experience. This role offers extensive training and a supportive environment for career development. Ideal candidates will bring excellent customer service skills, adaptability, and a commitment to helping others. Join us to make a...
A major retail chain in Pretoria is seeking a Lot Associate to assist customers with loading their vehicles and maintain the entrance of the store. This role requires excellent customer service skills as it involves direct interaction with customers. The position also includes monitoring cart availability and ensuring a clean and welcoming entrance. The company offers comprehensive benefits,...
A leading customer service firm in KwaZulu-Natal seeks a Team Leader to drive superior customer service. The role involves managing KPIs, team motivation, and HR matters, while ensuring a consistent employee experience aligned with company values. Candidates should have at least 2 years of experience in an international call center and possess strong problem-solving skills. This is an opportunity...
German-Speaking Customer Service Consultant Online Retail Project | Umhlanga, Durban Fluent in German and ready for a coastal career move? Join a global online retail project delivering top-tier customer service with strong benefits and relocation support. Role Overview - Support customers via phone, email, and chat - Assist with online orders, deliveries, and general queries - Provide...
Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any...
Location Johannesburg Job Overview As a Senior Customer Service Specialist, you will act as a subject matter expert across all aspects of the Customer Service function, ensuring operational excellence and seamless execution of the Order-to-Cash process. Based in Johannesburg, you will support Stryker’s mission to make healthcare better by delivering a high standard of service to internal and...
KEY REQUIREMENTS TO MEET FOR CONSIDERATION: - You will have completed Matric, coupled with a qualification in business administration or related, plus 5+ years experience in managing a team of national customer service representatives. - You will have strong financial and inventory understanding, such as FIFO, stock risks, etc in order to be able to mitigate stock losses, back-order backlog and...
A leading retail company in KwaZulu-Natal is seeking a General Assistant to enhance customer service and support daily store operations. This entry-level position focuses on providing exceptional customer service and ensuring effective merchandise presentation, contributing to overall turnover results. Ideal candidates should be highly customer-oriented and ready to assist management in various...
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we...