A leading communications provider in Johannesburg is seeking a Head of Training and Quality Assurance to lead training programs and quality assurance initiatives across customer service. The successful candidate will have proven experience in training design and QA functions, along with strong facilitation and AI tool application skills. This role requires a strategic mindset and collaboration...
A leading telecommunications company in Centurion is seeking an Executive: Customer Operations to enhance customer experience strategies and oversee service operations. The ideal candidate will have at least 8 years of relevant experience, particularly in leadership roles, and should possess strong analytical and communication skills. This position aims to improve customer loyalty and retention...
A dynamic technology firm in South Africa seeks a Head of Customer Success to ensure customers gain maximum value from services and technology. This senior leadership role involves overseeing solution design and driving retention and revenue growth. The ideal candidate should have over 8 years of relevant experience in customer engagement, with proven skills in leadership and relationship...
A leading recruitment firm is looking for a Head of Customer Success in Johannesburg. You will lead a team dedicated to maximizing customer satisfaction, retention, and expansion. Key responsibilities include overseeing onboarding processes, driving revenue growth, and collaborating with cross-functional teams to enhance service delivery. The ideal candidate should have 8+ years in customer...
A global customer experience leader is seeking an experienced Operations Director to oversee daily operations and lead a high-performing team in Pretoria, South Africa. The ideal candidate should have at least 5 years in operations management with a strong background in driving performance improvements. This full-time position offers a competitive salary and benefits package, along with...
Recart is a fast-paced innovator in retention marketing, helping ecommerce brands to boost their revenue by transforming visitors into loyal customers. We specialize in creating the world's best-performing email+SMS lead capture tools, reducing your reliance on costly ads. Additionally, Recart's top-tier SMS marketing platform excels in user experience, automation, and campaign management,...
A data solutions company is looking for an experienced Data Quality Solution Architect based in South Africa. The role requires expertise in Information Management and Master Data Management, with a strong focus on 'Single-View of Customer' projects. The ideal candidate will have experience with tools like Semarchy, Informatica, or Oracle EDQ and must possess tertiary qualifications along with...
A leading insurance firm in Johannesburg is seeking an experienced Chief Operating Officer to develop strategies and oversee post-sales operations including customer service and claims management. The ideal candidate will possess substantial experience in insurance operations, strong leadership abilities, and excellent communication skills. This role is pivotal in driving process improvements and...
A financial services provider in Cape Town is seeking a Head of Loyalty to develop and execute loyalty strategies that enhance customer value. This senior role demands expertise in customer engagement and analytics, managing a team to drive loyalty initiatives and integration with retail partners. Successful candidates will possess 8-10 years of relevant experience and strong leadership...
Job Title:Head of Customer Success Location:Remote (Global) Company:Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...
A leading insurance firm in Johannesburg seeks a Chief Operating Officer to drive operational efficiency and enhance customer satisfaction. The ideal candidate will possess extensive experience in insurance operations, excellent leadership skills, and a strategic approach to problem-solving. Responsibilities include overseeing post-sales operations, leading a team, and ensuring compliance with...
Lead Customer Experience for a Fast-Growing Online Betting Brand, Cape Town-Based Gambling/iGaming Industry | Market Related Salary | Hybrid (Office-Based) | 9am -5pm (SA/UK Hours) About Our Client Our client is an innovative player in the online betting space, offering a dynamic and engaging platform for sports and casino enthusiasts. With a customer-first approach and a fast-growing...
A leading communications provider in Johannesburg is seeking an experienced Head of Training and Quality Assurance. This role involves leading training programs and quality assurance initiatives across customer service. The ideal candidate should have proven experience in training design, quality assurance, and strong facilitation skills. Collaboration with internal teams and external partners...
Recart is a fast-paced innovator in retention marketing, helping ecommerce brands to boost their revenue by transforming visitors into loyal customers. We specialize in creating the world’s best-performing email+SMS lead capture tools, reducing your reliance on costly ads. Additionally, Recart’s top-tier SMS marketing platform excels in user experience, automation, and campaign management,...
A fast-growing online betting brand based in Cape Town is seeking a Head of Customer Service to lead and mentor a high-performing team. The ideal candidate should have extensive experience in the gambling industry, particularly in managing customer service teams and ensuring compliance with regulations. Responsibilities include establishing service standards, handling escalated cases, and...
Overview As Head of Customer Success you will be responsible for ensuring that our customers get the very best out of The company’s technology and services whether implementing for the first time or long-established clients. You will work closely with the business development team from the very earliest stages of new prospect introduction and as each customer relationship matures share and then...
Overview A leading insurance firm in Johannesburg is seeking a Chief Operating Officer to develop strategy and oversee post-sales operations including customer service and claims management. Responsibilities - Develop strategy and oversee post-sales operations, including customer service and claims management. Qualifications - Substantial experience in insurance operations. - Strong...
A leading telecommunications company in Centurion seeks an Executive: Customer Operations / Experience to drive customer experience strategies and oversee customer service operations. The ideal candidate will have 8 years of relevant experience, including leadership roles in customer experience. Strong analytical and communication skills are essential. Join a dynamic team focused on enhancing...
A leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in e-commerce, preferably with Shopify and...
About the Role As Head of Customer Success, you will ensure that customers get maximum value from our technology and services — from onboarding through to long-term engagement. You’ll oversee solution design, onboarding, delivery, and expansion, driving retention and revenue growth. This is a senior leadership role requiring technical fluency, strong stakeholder management, and a proven...