A Managed Services Business is looking for a Quality Analyst in Johannesburg to evaluate and enhance service delivery quality across customer interaction touchpoints. The role requires a strong adherence to quality standards and involves providing feedback and coaching to ensure KPI targets are met. Candidates should have at least a Matric and 2 years’ experience in a customer care environment....
Overview Boehringer Ingelheim is hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high‑impact, compliant execution that grows Boehringer Ingelheim’s brands and elevates customer experience. You’ll steer...
A logistics company based in Johannesburg, Gauteng, is seeking a dedicated Delivery Driver to ensure timely and accurate delivery of goods. The role requires a valid driver’s license, a clean driving record, and at least two years of delivery driving experience. Candidates should possess strong time management and communication skills, along with the ability to handle unexpected issues calmly....
We are currently seeking the right candidate for an excellent career opportunity. As a Custom Analytics and Solutions associate your problem solving, development and product manager capabilities will be leveraged to help our clients navigate the complex world of modern data science and analytics. In this process, you will work with audit team members as well as other pillars in the Africa...
A leading retail company in Johannesburg is seeking a Cashier to accurately handle all Point of Sale transactions, ensuring customer satisfaction. The ideal candidate must have at least a Grade 12 qualification and one year of related work experience. Strong communication skills in English and the local language are essential, along with the ability to work under pressure and provide excellent...
A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the...
About the client Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects. About the role We are seeking a detail-oriented...
A reputable financial services company in Johannesburg is seeking a part-time Customer Care Representative. This role involves assisting customers and agents with their inquiries and resolving complaints. Candidates should have strong customer orientation skills, excellent communication abilities, and at least one year of experience in customer service. The position offers a hybrid work schedule,...
A leading retail company is seeking Customer Service Agents to join their dynamic teams across South Africa. This entry-level, full-time role offers the chance to begin a career in retail with no previous experience required. Candidates will receive on-the-job training and will be responsible for delivering outstanding customer service, assisting with customer inquiries, and ensuring a neat...
A leading retail company in Johannesburg is seeking a Service Advisor to ensure service excellence at the point of sale in their store. The role involves managing stock, training staff, and resolving customer queries efficiently. Applicants should have 1 year's experience in a customer-facing role and a strong understanding of retail/FMCG principles. The position is permanent and requires Grade...
Job Specification: Customer Success & Business Growth Manager -Retail Marketing Job Title: Customer Success & Business Growth Manager Department: Client Services Reports To: Business Unit Manager Location: Johannesburg, South Africa Work Environment: Onsite Employment Type: Full-Time Purpose of the Role The Customer Success & Business Growth Manager is responsible for managing and growing...
A global professional services firm is seeking a Banking Customer Care - Management Trainee in Johannesburg. This role involves managing a team, ensuring service delivery, and driving performance metrics. Ideal candidates should have customer service and team management experience, proficiency in English, and strong communication skills. Benefits include attractive salary, stable employment, and...
A leading health and fitness company is seeking a Service Ambassador in Johannesburg. The role focuses on providing exceptional customer service and serving as the liaison between customers and internal departments. Responsibilities include greeting customers, resolving inquiries efficiently, and maintaining accurate records. Candidates should have a high school diploma and at least 2 years of...
A leading financial institution is seeking a dynamic Product Manager to join its MVNO team. The role focuses on delivering customer-centric solutions and managing innovative product offerings within a fast-paced environment. Candidates must have a relevant bachelor's degree and 5-6 years of experience in product management, with proven skills in stakeholder engagement and data analysis. This...
Customer Success Consultant needed Implementation – Hybrid – Rneg Qualifications: - 2 years of experience in Technology Consulting and/or Training Role - Understanding HR Tech and related technologies - Excellent communication skills - Degree or diploma is essential - Stable track record with implementations. Responsibilities: - Deliver high quality training services to clients in the...
A leading retail solutions company in Johannesburg is looking for a skilled Information Technology professional with 4-5 years of experience in customer data analysis and model development. Your key focus areas will include driving actions to completion, ensuring operational excellence, and conducting detailed analysis and reporting. The ideal candidate must hold a diploma or degree at NQF level...
A national retailer is seeking an experienced Assistant Manager for their store in Johannesburg. The ideal candidate will have at least 2 years of retail management experience and possess strong leadership, accounting, and administrative skills. Responsibilities include managing the store's business plan, driving customer loyalty programs, and ensuring compliance with safety regulations. This...
A professional painting company is seeking a Customer Service Representative to manage leads and customer interactions. This is a fully remote position based in South Africa. The ideal candidate should have over 2 years of experience in customer service and sales, with excellent English communication skills. Responsibilities include answering calls, making outbound calls, booking estimates, and...
Key Focus Areas - Drive Actions to Completion - Operational Excellence and Client Satisfaction - Value and Cost saving - Analysis and Reporting Experience 4–5 years of experience in Information Technology. 3 years of experience in customer data analysis and model development within customer/retail and manufacturing environments. Essential / Minimum: 0–5 years. Education Diploma or...
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises,...