Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office in Cape Town and will report to...
Brief description The main purpose of this position is to manage the Problem and Incident Management processes to reduce the impact of IT incidents on end users. This includes tracking IT incidents, performing trend analysis, conducting post-mortems after major incidents and organising the problem management team to carry out root cause analysis. Detailed description- Prioritise and escalate IT...
A recruitment firm is looking for an IT Incident and Problem Specialist in Johannesburg, South Africa. The candidate should hold a relevant certificate or diploma and possess 3-5 years of system analysis experience. Responsibilities include building collaborative relationships across teams, compiling progress reports, and partnering with service teams to improve stability in a production...
A leading software solutions provider in Johannesburg is seeking an experienced individual for a customer support role. You will assist in resolving support cases, providing analytical solutions, and mentoring team members. The ideal candidate should possess a Computer Science degree and extensive experience in customer service within a software environment. This position offers a flexible hybrid...
Role Summary This is a senior, highly technical role focused on delivering exceptional customer experience, maintaining SLA compliance, and driving long-term service stability across large-scale telecommunications networks. Working across OSS/BSS environments, the Problem Manager will lead proactive problem management, investigate complex service issues, and implement permanent corrective...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
A leading insurance and financial services company in South Africa seeks a Problem Management Specialist to identify, analyze, and resolve issues affecting business operations. The ideal candidate must hold a Matric certificate and ITIL Foundation certification with experience in problem management and IT service roles. Responsibilities include producing reports on high-priority problems and...
This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Problem Manager-...
Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating...
Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...
Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...
A telecommunications company in Centurion is seeking a Senior Problem Manager to oversee network stability and exceptional customer service. The role requires collaboration with various teams to ensure high availability across networks. A degree in a technical field and extensive experience in network operations are essential. This position involves leading complex issue investigations and...
About the job IT Incident and Problem Specialist - Certificate or Diploma in computer science, information systems, or related fields - 3 - 5 years experience in a system analysis experience Responsibilities: - Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation - Develop, encourage and nurture collaborative...
A global software solutions provider is seeking a skilled individual for a customer support position. You will assist in investigating and resolving complex issues while ensuring excellent service for clients. The role requires a background in computing or related fields, along with an understanding of relevant software. This position offers a flexible hybrid work environment that promotes...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
A leading recruitment agency in Johannesburg is seeking an experienced service delivery manager to oversee application support and maintenance. The ideal candidate will have at least 3 years of service delivery management experience, along with solid practical experience in incident management. The role requires strong problem-solving skills and knowledge of ITIL practices, with additional favor...
A leading technology services provider in Gauteng is seeking a Problem Management Specialist to ensure reliable IT service delivery. You will manage incidents and problems, conduct root cause analyses, and lead a team to enhance operational efficiency. The ideal candidate has a Matric certificate, CCNA, and over 5 years in ICT Service Desk roles, with strong skills in analytical problem-solving...
A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...
A professional recruitment agency is seeking a candidate to implement a cyber resilience programme and manage cyber security incidents. The ideal applicant will have 3-4 years in risk management and 5-7 years in vendor management within IT services. Understanding of cyber security trends and experience in the banking or financial services sectors is crucial. Duties include coordinating incident...
ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...