problem incident manager jobs in Western Cape

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

Job Description This is an exceptional opportunity for a Senior Business Analyst to join a global leader in software, data, and AI solutions. As part of a discovery team, you will analyse complex problem landscapes to deliver AI solutions for global blue-chip clients and governments worldwide. This role is 100% remote, offering between R1.3M - R1.4M THE COMPANY This company is a global leader...

Redherd is partnering with a large, well-established retail group to help expand their internal cyber security operations team. We’re looking for a technically skilled Blue Teamer with strong incident response and SOC transformation experience, who’s excited about defending against evolving cyber threats and maturing detection and response capabilities. About Redherd Redherd is a specialist...

About Us Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 700 employees, across 12 locations, and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid, Naples and Cape Town—we support more than 2,500 clients...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

Roles and Responsibilities Fulltime in Office Reports to: Service Desk Manager Working hours: Hours of Work: 37.5 hours 9am-5.30pm Monday-Friday GMT (UK Time). Salary: R40 000 - R45 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Summary and purpose of the job: We are looking for a ServiceNow Managed Services Analyst, you will play a key role in...

Job Description: The Infrastructure Manager is responsible for the strategic planning, implementation, and operational management of our client hybrid IT infrastructure. This includes on-premises and cloud environments enabled by Microsoft Azure, HP and Aruba networking equipment, HP servers and SAN storage, Windows and Linux operating systems, and SQL Server databases. The role ensures high...

The Warehouse Manager is responsible for overseeing all warehouse operations, ensuring efficient receipt, storage, and dispatch of goods, managing stock control, and leading a team of warehouse staff to meet operational targets safely and effectively. --------------------------------------------------------------- Key Responsibilities: - Warehouse Operations: - Plan, organize, and supervise...

Responsibilities Operational Oversight - Manage all warehouse operations during night shift, including receiving, replenishment, picking, and staging - Ensure smooth handover processes between day and night shifts - Monitor and report on night shift performance, highlighting risks or delays Team Leadership - Lead, supervise, and develop a team of warehouse operators across various night...

- Manages the following sites; - Clients Head Office - 12 employees - Client Port Offices X 3 12 employées  - All PFSO Functions (All Port Sites); - Plans Berth Security to ensure no trespassing or stowaways - Maintain the Facility Security Plan - Monthly meetings with MARSECO - Regular communications with SAPS - Compiling reports and maintenance of records of ALL ships that berth at the...

ABOUT THE ROLE: K2 Recruit is representing a dynamic, values-driven, growth-focused organisation within the retail space that is seeking an experienced Applications Manager to lead and manage its core business applications landscape. The Applications Manager will be responsible for the stability, scalability, performance, and strategic alignment of all key business applications. This role plays...

If you thrive in a high-accountability manufacturing environment, enjoy building disciplined systems, and want to make a visible impact across quality, compliance, and safety this role is for you. IBCO is a dynamic and fast-growing manufacturer operating in an exciting and essential industrial sector. We are looking for a hands-on Quality Assurance Manager to lead and strengthen our quality and...

Job Title: Maternity Unit Manager NICU Department: Maternity / Obstetrics Employment Type: Full-time Reports To: Nursing Services Manager Location: Rondebosch, Cape Town, Western Cape Job Purpose: To be held accountable for the management of the Nursing Unit encompassing quality patient care, financial and human resources. Key Responsibilities: Patient Care: - Assessment, planning,...

We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent opportunities for technical development...

SLA Account Manager (IT) (JB5808) Cape Town R22 000 to R28 000 a month (Negotiable depending on experience) Permanent An established and growing IT services provider is looking for a technically capable and service-driven SLA Account Manager to join its Cape Town–based team. This role is responsible for owning client relationships within SLA agreements, managing support tickets end to end, and...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

Responsibilities: Infrastructure Strategy & Planning - Develop and maintain the companys infrastructure roadmap aligned with business goals. - Lead infrastructure projects including upgrades, migrations, and capacity planning. - Evaluate and recommend new technologies and solutions to improve efficiency and resilience. Hybrid Environment Management - Oversee the management of Windows and...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...