Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office in Cape Town and will report to...
Role Summary This is a senior, highly technical role focused on delivering exceptional customer experience, maintaining SLA compliance, and driving long-term service stability across large-scale telecommunications networks. Working across OSS/BSS environments, the Problem Manager will lead proactive problem management, investigate complex service issues, and implement permanent corrective...
A recruitment firm is looking for an IT Incident and Problem Specialist in Johannesburg, South Africa. The candidate should hold a relevant certificate or diploma and possess 3-5 years of system analysis experience. Responsibilities include building collaborative relationships across teams, compiling progress reports, and partnering with service teams to improve stability in a production...
Overview Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating...
Brief description The main purpose of this position is to manage the Problem and Incident Management processes to reduce the impact of IT incidents on end users. This includes tracking IT incidents, performing trend analysis, conducting post-mortems after major incidents and organising the problem management team to carry out root cause analysis. Detailed description- Prioritise and escalate IT...
Business Unit:Discovery Central Services Function:Information Technology Date:2 Oct 2025 Discovery - Technology Services Problem Analyst (Senior) About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of...
Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...
Job Title: Team Leader - Fraud Analysts To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies. Job Responsibilities: - Ensure delivery of targets. -...
NawiriGroup is foremost known as a leading safari travel group, offering great personalised nature-based travel experiences across the African continent. Our core purpose goes beyond delivering exceptional safaris. We are a platform that connects local communities, expert partners, investors, and travellers to drive positive impact at scale within some of Africa's most iconic wilderness...
Who are we? SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75 years at the frontier of economic growth...
Overview Onafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions. With a network spanning over 40 African markets, Onafriq connects over 1 billion mobile money wallets, 500 million bank accounts, and 300,000 agents in Nigeria, enabling domestic and...
Key responsibilities This job role is responsible for leveraging data to drive financial insights and supporting strategic decision-making within the organization. These responsibilities include collecting, analyzing, and interpreting financial data, developing dashboards and reports, and identifying senseable trends and patterns that inform business strategies. They focus on utilizing...
Forward Deployed Engineer – SA / Data / Software / Analytics / Data Analysis (Remote) Overview My client is expanding its South African operations and is seeking several Forward Deployed Engineers (FDE). This is a unique "umbrella" role designed for technical professionals with backgrounds in Data Engineering, Software Engineering, Analytics Engineering, or Business Data Analysis. If you are a...
Location: Riyadh, KSA. Years of Experience: minimum 8 years of relevant experience, including at least 4 years in a Big-4 firm. Project Duration: 1 year. Working Arrangement: on-site. Language Requirements: Fluency in Arabic & English (written and spoken). The Financial Analysis Manager / Senior Manager will be responsible for leading and managing financial analysis, planning, and performance...
About the job IT Incident and Problem Specialist - Certificate or Diploma in computer science, information systems, or related fields - 3 - 5 years experience in a system analysis experience Responsibilities: - Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation - Develop, encourage and nurture collaborative...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
Digital and e-Commerce with Quantitative Analysis Finance Manager Job Openings Digital and e-Commerce with Quantitative Analysis Finance Manager About the job Digital and e-Commerce with Quantitative Analysis Finance Manager - Type of Qualification: Bachelor's Degree - Minimum of 5 years experience applying information management systems, business data models, enterprise-wide reports and...
A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...