Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...
Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...
The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners. This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time. This role focuses on guest and...
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring...
A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong...
Who we are We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to...
About The Flex At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and...
Duties: - Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift. - Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner. - Check in/out guests efficiently following correct procedures. - Carry out tasks effectively using computerized system, to inform guests of any...
A luxury hospitality firm in Cape Town is seeking an experienced hospitality professional. Responsibilities include managing guest check-ins, addressing billing queries, and coordinating with various departments to ensure excellent service. The ideal candidate will have at least 1 year of experience in a guest-facing role, preferably in a luxury environment, and strong communication skills. Basic...
A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...
La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...
GUEST RELATIONS & FRONT OFFICE VACANCY R10,000 per month (Negotiable) Live-in | All meals | Uniform | Gratuities Intimate Bush Camp | Greater Kruger (±1 hr from Hoedspruit) We are looking for a professional, guest-focused individual to manage Guest Relations and Front Office at a small, intimate bush camp hosting a maximum of 10 guests. This role is all about personalised service, attention...
Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...
Position Purpose Responsible for a variety of Department clerical duties and support functions. Completes basic word processing and filing tasks. Provides miscellaneous assistance as required. Responsible for total function related to the Gift Voucher system. Essential Functions and Basic Duties - Assumes responsibility for the effective performance of all assigned clerical and support...
POSITION PURPOSE POSITION PURPOSE Responsible for a variety of Department clerical duties and support functions. Completes basic word processing and filing tasks. Provides miscellaneous assistance as required. Responsible for total function related to the Gift Voucher system. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective performance of all assigned clerical...
Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...
Duties: Guest Communication & Experience Management:
Key Responsibilities: - Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship - Handle and resolve guest complaints in a timely and professional manner - Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations - Maintain a high level of customer satisfaction by anticipating guest needs and addressing...
Requirements: Certificate / Diploma in Hospitality or equivalent Background in Front of House Service of a luxury hotel / Lodge At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge Proficient in use of various well-known Property Management systems Proficient in the application of Up-Sell and Cross-Sell strategies Proficient user of...
- Greet guests upon arrival and provide them with a warm welcome - Assist guests with any inquiries, requests, or concerns they may have during their stay - Handle guest complaints and work towards providing a satisfactory resolution - Maintain a professional and positive attitude at all times while interacting with guests - Coordinate with other departments to ensure that all guest needs are...