customer experience jobs in Hout Bay

Qualifications & Requirements - Grade 12 / Matric certificate essential - Qualification in Hospitality, Tourism, or Customer Experience advantageous - Minimum 23 years experience in guest relations, front of house, or hospitality service roles - Experience in luxury hospitality, lodges, or hotels advantageous - Strong understanding of guest service excellence and personalization - Experience...

Duties: Act as the primary point of contact for guests, providing a welcoming environment, handling inquiries and ensuring special requests are met. Oversee daily operations, like room assignments, checking inventory, coordinating and managing Promptly and professionally resolve guest issues to ensure satisfaction and maintain positive reviews. Manage booking systems, process payments, monitor...

Hospitality and Outdoor – New Vacancy – Guest Experience Coordinator Luxury Hotel – Hout Bay, Western Cape Requirements · Matric · A diploma or degree in Hospitality Management is preferred · 2 – 3 years’ experience in guest relations, front office or customer service in luxury, hotel/lodge environment · Proficient in PMS systems · Strong communication and interpersonal skills · Ability...

A prominent financial institution in Cape Town is seeking a dedicated individual for a customer service role. You will be the first point of contact for customers, assisting them with inquiries and ensuring their needs are met professionally. Ideal candidates will have 1-2 years of branch banking experience, strong communication skills, and proficiency in banking software. Knowledge of financial...

A fast-growing customer experience company in Cape Town is looking for a Customer Experience Executive who speaks Arabic. The ideal candidate will have a passion for excellent customer service, experience in customer-focused roles, and the ability to manage customer complaints effectively. This full-time role offers the chance to be part of a supportive and ambitious team, working towards...

A retail company in Cape Town is seeking a Sales Advisor for their store. The role focuses on exceptional customer service and driving sales through effective cross and up selling. Candidates should have experience in cosmetics and ideally possess retail experience. Responsibilities include creating an appealing shopping environment, maximising sales through promotions, and ensuring excellent...

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This...

An innovative customer service provider in Cape Town is seeking a Customer Experience Sales Specialist to elevate service and sales. The specialist will engage with customers across various platforms and maximize order values through skilled sales techniques. Ideal candidates have over a year of remote sales and customer support experience, and familiarity with e-commerce is essential. This role...

A prominent specialty retail company in Century City is seeking a Key Holder to enhance customer experience through exceptional service. This role involves partnership with Store Management, supervising Sales Associates, and maintaining brand standards. Candidates should have 2-4 years of retail sales experience, effective communication skills, and availability for varied shifts. A competitive...

A global travel company located in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. This role involves resolving customer queries via phone and chat, ensuring high-quality service and accuracy in bookings. Candidates should have at least 2 years of travel industry experience and proficiency in GDS systems like Amadeus. The ideal candidate is detail-oriented and...

A leading global security authority is seeking a Customer Experience Specialist fluent in Hebrew to join their team in Cape Town. This role involves engaging with customers, executing validation processes, and analyzing test data for compliance. Candidates should have customer service experience, excellent communication skills, and proficiency in Microsoft Office. The position offers benefits...

A leading homeware retailer is seeking a motivated individual in Cape Town to enhance customer interactions and drive sales activations. Responsibilities include managing the full customer journey and providing actionable feedback to improve store processes. The ideal candidate must have a Grade 12 qualification, at least a year of retail experience, and a clear criminal record. A positive...

A leading BPO company is seeking a Spanish Speaking Customer Service Consultant to provide excellent service to Spanish-speaking customers. Responsibilities include answering inquiries, troubleshooting, and promoting products. Candidates should possess strong communication skills and previous customer service experience. The position requires working hours aligned with the United States time...

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including...

A leading wellness and fitness organization is seeking a Customer Service Agent in Cape Town, South Africa. This full-time entry-level role involves providing effective customer service through telephonic and written correspondence. Candidates should have excellent communication skills, experience in a contact centre, and a Matric qualification. The role includes capturing data, resolving...

A leading e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer-focused returns and refunds experience. The ideal candidate will manage product development, drive strategy, and present results to senior leadership. Required qualifications include a Bachelor's degree and over four years of experience in managing technical products. The role...

Woolworths Financial Services | Full time Customer Experience Design Manager Cape Town, South Africa | Posted on 01/12/2026 WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal...

About the job Customer Experience Manager (CX/UX) Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel. Minimum requirements Job related knowledge -...

A leading customer service firm is seeking a Customer Services Team Lead in Cape Town, South Africa. This role involves team leadership, developing customer-centric strategies, and ensuring excellent service delivery. The ideal candidate will have over 2 years of experience in a call center environment and a strong commitment to customer satisfaction. You will oversee a team of agents, enhance...

Luxury Boutique Hotel based in Hout Bay is looking for Guest Experience Coordinator to oversee all aspects of the guest journey, ensuring high-quality service from booking to checkout. Responsibilities include handling inquiries, managing reservations, resolving complaints, coordinating on-site logistics for events, and maintaining brand standards. We’re looking for a candidate with strong...