Customer Experience Agent jobs in Hout Bay

A global travel company located in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. This role involves resolving customer queries via phone and chat, ensuring high-quality service and accuracy in bookings. Candidates should have at least 2 years of travel industry experience and proficiency in GDS systems like Amadeus. The ideal candidate is detail-oriented and...

A leading wellness and fitness organization is seeking a Customer Service Agent in Cape Town, South Africa. This full-time entry-level role involves providing effective customer service through telephonic and written correspondence. Candidates should have excellent communication skills, experience in a contact centre, and a Matric qualification. The role includes capturing data, resolving...

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including...

A prominent BPO in Cape Town is seeking a skilled Quality Assurance Agent (German Speaking) to monitor and evaluate customer service interactions, ensuring adherence to quality standards. Responsibilities include providing feedback to customer service representatives and collaborating on improvements. The role requires fluency in German and English, and previous experience in quality assurance....

Join Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global family, and we want you to climb the ladder...

Guest Experience Expert (At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town Cape Town, South Africa Job Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...

Qualifications & Requirements - Grade 12 / Matric certificate essential - Qualification in Hospitality, Tourism, or Customer Experience advantageous - Minimum 23 years experience in guest relations, front of house, or hospitality service roles - Experience in luxury hospitality, lodges, or hotels advantageous - Strong understanding of guest service excellence and personalization - Experience...

Duties: Act as the primary point of contact for guests, providing a welcoming environment, handling inquiries and ensuring special requests are met. Oversee daily operations, like room assignments, checking inventory, coordinating and managing Promptly and professionally resolve guest issues to ensure satisfaction and maintain positive reviews. Manage booking systems, process payments, monitor...

Hospitality and Outdoor – New Vacancy – Guest Experience Coordinator Luxury Hotel – Hout Bay, Western Cape Requirements · Matric · A diploma or degree in Hospitality Management is preferred · 2 – 3 years’ experience in guest relations, front office or customer service in luxury, hotel/lodge environment · Proficient in PMS systems · Strong communication and interpersonal skills · Ability...

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This...

Solution Architect - Customer Service Experience TymeX Cape Town, Western Cape, South Africa About The Role We’re excited to be looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization. In this role, you will work with customer service experience business and product leaders and cross functional engineering teams to design and evolve the...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. - Validate and verify the provider and member using all compliance metrics. - Create the precert case and route the case to the appropriate bucket for initial or final review. - Attach the fax for existing...

Guest Experience Agent(18044)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Set...

A leading insurance provider is seeking a Quality Assurance Consultant to join their team in Cape Town. The role involves monitoring agent interactions and providing feedback on adherence to policies while supporting operations in quality assurance efforts. Candidates should have a minimum of Grade 12 and relevant insurance qualifications, along with 3–5 years' experience in the industry. Strong...

A prominent financial institution in Cape Town is seeking a dedicated individual for a customer service role. You will be the first point of contact for customers, assisting them with inquiries and ensuring their needs are met professionally. Ideal candidates will have 1-2 years of branch banking experience, strong communication skills, and proficiency in banking software. Knowledge of financial...

A fast-growing customer experience company in Cape Town is looking for a Customer Experience Executive who speaks Arabic. The ideal candidate will have a passion for excellent customer service, experience in customer-focused roles, and the ability to manage customer complaints effectively. This full-time role offers the chance to be part of a supportive and ambitious team, working towards...

A retail company in Cape Town is seeking a Sales Advisor for their store. The role focuses on exceptional customer service and driving sales through effective cross and up selling. Candidates should have experience in cosmetics and ideally possess retail experience. Responsibilities include creating an appealing shopping environment, maximising sales through promotions, and ensuring excellent...

A leading customer service firm is seeking a Customer Services Team Lead in Cape Town, South Africa. This role involves team leadership, developing customer-centric strategies, and ensuring excellent service delivery. The ideal candidate will have over 2 years of experience in a call center environment and a strong commitment to customer satisfaction. You will oversee a team of agents, enhance...

Luxury Boutique Hotel based in Hout Bay is looking for Guest Experience Coordinator to oversee all aspects of the guest journey, ensuring high-quality service from booking to checkout. Responsibilities include handling inquiries, managing reservations, resolving complaints, coordinating on-site logistics for events, and maintaining brand standards. We’re looking for a candidate with strong...

POSITION SUMMARY Function Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures. Required Experience & Qualifications - An appropriate recognised qualification would be...