Key performance areas: - Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. - Consult with call centre management to determine best course of action to fill resource needs/maintain service levels. - Maintain consistent communication with the Client's Forecasting & Planning Team to...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
Job Description:BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. PURPOSE This role forms part of the RPP Business Support Team reporting into the Head of Real Time...
We're hiring a full-time Real Estate Cold Caller to help us connect with potential leads.All applicants must have a minimum of 1 year of experience in Real Estate. You must speak very fluent English with a neutral accent, and have a strong and stable internet connection. This is a remote position that requires excellent communication skills, reliability, and a positive attitude. What You'll Be...
We are looking for a motivated Intern Real Estate Agent to join our Midrand team. This is a commission-based role ideal for someone with sales experience and a desire to build a career in real estate. Requirements: - Matric (Grade 12) - Previous sales experience - Own smartphone, laptop, and car (or reliable access) - Home Wi-fi connection - Self-motivated, target-driven, and eager to learn -...
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Overview: In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and client objectives. This role will also involve...
Job Description The Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure optimal staffing and service levels. This role supports operational efficiency by managing intraday schedules, tracking adherence, and providing actionable insights to maintain client and business KPIs. Requirements - Matric (Grade 12) required;...
Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and...
Duties and Responsibilities Job purpose: - Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. - Plans, directs, supervises, and evaluates forecasting and scheduling workflow. - Generates/reviews schedules...
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role...
Collinson is a global, privately-owned company focused on enhancing travel experiences. It serves over 400 million consumers through services in airport experiences, loyalty and customer engagement, and insurance. It operates Priority Pass, the world’s leading airport lounge and travel experience program, offering access to 1,500+ experiences across 650+ airports in 148 countries. Collinson...
The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...
Overview Hire Resolve’s client is seeking a highly organized and detail-oriented individual to join their team as a Portfolio Administrator in the Western Cape region. The ideal candidate will have previous experience in property management or real estate investment and possess excellent analytical and communication skills. The Portfolio Administrator will be responsible for assisting the...
Company: Lorna Real Estate Email for Applications: Requirement: Applicants MUST reside in Pretoria North or Akasia. About the Position: We are seeking a proactive, well-organised Administrator to support our agents, management, and clients. This role also includes serving as a Personal Assistant to the Principals of Lorna Real Estate. Key Responsibilities: - Manage calls, WhatsApps,...
Position Overview:The Office Administrator plays a key role in providing administrative and agent support for the office. The appointed person will be working under instruction but the ability to be self-motivated, use initiative and work independently is essential. She must familiarize herself with the company's strategic goals and aspirations to ensure that targets and goals are met. Qualities...
The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...
Position Overview:The Office Administrator plays a key role in providing administrative and agent support for the office. The appointed person will be working under instruction but the ability to be self-motivated, use initiative and work independently is essential. She must familiarize herself with the company's strategic goals and aspirations to ensure that targets and goals are met. Qualities...
We are looking for a motivated Full-Time Real Estate Agent to join our growing team in Midrand. The role involves sourcing properties, marketing listings, conducting viewings, and closing sales and rentals. Requirements: - PPRA registered (or in progress) with valid FFC - Own car and valid driver's licence - Wifi home connection - Strong sales, communication, and negotiation skills -...
Position Overview:The Office Administrator plays a key role in providing administrative and agent support for the office. The appointed person will be working under instruction but the ability to be self-motivated, use initiative and work independently is essential. She must familiarize herself with the company's strategic goals and aspirations to ensure that targets and goals are met. Qualities...