A prominent service delivery firm in Cape Town seeks a Real Time Analyst. The role involves tracking telecommunication metrics, adjusting staffing in real-time, and generating insightful reports. Ideal candidates should hold a Higher Education Diploma and possess 1-2 years of relevant experience. Skills in communication and conflict management are essential. This position is open to applicants...
A top-tier manufacturing company in South Africa is seeking a PowerBI Data Analyst. The role involves maintaining data flows between production machinery and SQL Server, and designing Power BI dashboards. Ideal candidates should have strong SQL skills and significant experience with Power BI. A salary of up to R40,000 per month is offered for well-qualified individuals. This position is perfect...
A leading global business process management firm is seeking a Real-Time Analyst in Cape Town. This role involves monitoring real-time staffing, analyzing performance metrics, and ensuring adherence to service level targets. The ideal candidate will have a relevant degree, strong analytical and problem-solving skills, and experience in a contact center environment. Proficiency in WFM software and...
A leading service company in Cape Town seeks a Real Time Analyst to manage real-time metrics and agent schedules. You will handle staffing adjustments and generate reports to improve operations. The ideal candidate has a Higher Education Diploma and 1-2 years in a relevant role. Strong communication and analytical skills are essential. Preference is given to applicants from historically...
About the Role The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics, making timely adjustments to staffing levels, and optimising resources to meet service level targets. A keen eye...
Real Time Analyst - Graveyard shift - Airline Campaign WNS Cape Town, Western Cape, South Africa Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting...
A global risk management firm based in Cape Town is seeking an individual to monitor real-time events and assess potential threats. The role requires a Bachelor's degree and a minimum of two years of experience in related fields. Responsibilities include drafting intelligence products and supporting 24/7 operations. Ideal candidates will possess excellent analytical and communication skills. This...
A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems like NICE and Verint. Flexibility to work shifts and weekends is required. Join a team that enhances travel and...
A financial consultancy in South Africa seeks a Financial Analyst to integrate finance with operations. The role involves driving system optimisations, managing financial modules, and automating workflows to enhance efficiency. Ideal candidates will have ACMA or CGMA qualifications, strong financial management skills, and experience with SAP and PowerBI. This position offers career advancement...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
Job Description The Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure optimal staffing and service levels. This role supports operational efficiency by managing intraday schedules, tracking adherence, and providing actionable insights to maintain client and business KPIs. Requirements - Matric (Grade 12) required;...
At Keen, we believe in more than just delivering services; we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing,...
Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and...
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role...
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary...
The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...
- Locations ZA Cape Town C40 (Work From Office) - Job Role Real Time Analyst-Real Time Analyst (RTA) - Experience (In Years) 0-3 Job Description - Continuously track key metrics like call volume, agent availability (ACD status), queue wait times, and schedule adherence. - Adjust staffing, breaks, and agent assignments in real-time to handle unexpected spikes or dips in demand. - Ensure proper...
WNS Cape Town, Western Cape, South Africa Real Time Analyst - WFM WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with...
A leading operations management firm in Cape Town is seeking a Real Time Analyst. The role involves efficient intra-day management processes to meet business service level objectives, creating and managing reports. Candidates should have strong Excel skills, a minimum of 12 months RTA experience, and a clear credit and criminal record. The position emphasizes effective communication with internal...
- Locations ZA Cape Town C65 (Work From Office) - Job Role Real Time Analyst-Real Time Analyst (RTA) - Experience (In Years) 0-3 Job Description Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities Role &...