A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The...
An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...
A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role...
IT Technical Support Analyst Reference: JHB004740-Maris-1 Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA). Duties & Responsibilities Requirements: - Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role - BS degree in Information...
A leading airline company is looking for an IT Support professional to respond to service desk tickets and provide troubleshooting assistance. The ideal candidate will have Grade 12 or equivalent and a diploma or certificate in IT. Responsibilities include ensuring service levels, user communication, and routine system checks. Experience in a support desk environment is essential, along with the...
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at POSITION PURPOSE AND EXPECTATION: Senior IT Support Analysts are responsible for the delivery of quality Level 1 Operational Management to Retail Stores, Support Centres and Warehouses. They lead 24x7 shifts of IT Support Analysts as part of Lovisa's global Service Delivery function acting as the...
Structural Information Job number: Job title: Analyst: IT Application Support Job grade: S6 Group/ BU: Generic Division: Generic Span of control: 0 Reports to: Management REM Functional Area: IT Core Description Responsible for providing, technical advice and support for the installing, complex analysis, testing, tuning, optimising, diagnosing problems, repairing, upgrading and...
*Structural Information Job number: * Job title: Analyst: IT Application Support Job grade: S6 Group/ BU: Generic Division: Generic Span of control: 0 Reports to: Management REM Functional Area: IT *Core Description * Responsible for providing, technical advice and support for the installing, complex analysis, testing, tuning, optimising, diagnosing problems, repairing, upgrading and...
Role Purpose***To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as...
A leading technology company in the mining sector seeks a Desktop Support Analyst in Johannesburg. This role involves providing IT support to local staff and coordinating with global teams. Candidates should possess strong communication skills, hands-on experience with Microsoft tools, and a passion for customer service. The position offers a flexible work environment, professional development...
Summary Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking,...
A leading technical operations company is seeking an experienced ITIL 4 Support Engineer to enhance their support team in Johannesburg. The role involves delivering comprehensive technical support across various systems with a focus on incident management and cloud technologies like AWS and OpenShift. Ideal candidates will possess an ITIL 4 Foundation Certification along with experience in IT...
IT Support Engineer We are looking for an Enthusiastic, easily adaptable and Innovative IT Support Engineer to provide Technical Support to all branches of a National Company (both remote and onsite). The ideal candidate will be a curious, collaborative, organized, hardworking team player who is continually on the lookout for innovative ways to improve IT systems across all platforms and has an...
A leading IT service provider in Johannesburg is seeking a Technical Support professional to provide first-line support for helpdesk queries, manage IT systems, and ensure optimal operation of hardware and software. The ideal candidate has a Higher Certificate or Diploma in IT, with at least 1 year of relevant experience in IT support. Responsibilities include troubleshooting user issues,...
A managed service provider is seeking a Helpdesk Technician to provide remote IT support. Responsibilities include troubleshooting desktop and laptop issues, engaging in security tasks, and tracking tickets. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, strong communication skills, and be detail-oriented. This position offers a...
A recruitment agency in South Africa is looking for an experienced 1st Line Office & Content Support Technician to provide remote support, manage helpdesk tickets, and perform content updates. Ideal candidates will have an IT diploma and experience in technical support, along with strong PC and networking skills. Fluency in multiple South African languages is essential for this role. Competitive...
Overview We are seeking an IT Support professional to join our dynamic team in Roodepoort, Johannesburg, South Africa. You will play a crucial role in maintaining our organization's technology infrastructure and providing exceptional technical assistance to our employees. Responsibilities - Respond to and resolve IT-related issues and requests from employees in a timely and efficient manner -...
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at POSITION PURPOSE AND EXPECTATION: IT Support Analysts are responsible for the delivery of quality Level 1 and 2 technical support to Retail Stores, Support Centres and Warehouses. They work largely within their home time zone as part of Lovisa's global Service Delivery function to supporting IT...
About the job IT Technical Support Analyst Duties and responsibilities: - 1st Line IT support for Application Support - Incident management for Application Support (SMAX) - Logging and tracking of incidents, changes and requests - Receiving incoming queries from multiple sources, assigning and tracking queries - Proactively monitor and manage SLA and OLA on all incidents - Ensure that business...
Technical Support - Provide first-line support for all IT helpdesk queries (onsite and remote). - Troubleshoot and resolve hardware, software, account, and basic network issues. - Install, configure, and maintain laptops, desktops, mobile devices, and peripherals. - Support operating systems, business applications, productivity tools, and email platforms. - Assist with user account setups,...