Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...
Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...
Join to apply for the SD-WAN Escalation Engineer role at Jurumani Solutions Join to apply for the SD-WAN Escalation Engineer role at Jurumani Solutions SD-WAN Escalation Engineer – Be the Last Line of Defence When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If...
Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.It's time to make a move. Join our...
A leading customer service company in Cape Town is seeking an experienced Call Centre Representative. In this role, you will manage escalated customer cases and ensure excellent customer experiences. You must have at least 6 months of international Call Centre experience and speak Dutch fluently. This is a great opportunity to work in a supportive environment while developing your skills. You...
Customer Solution Engineer – Elevators & Escalators Johannesburg, South Africa It’s time to make a move. Join our flow. We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understand how customer...
Talent Pool : Escalations Specialist MMH -8 Momentum Centurion, Gauteng, South Africa Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Qualifications - Matric or equivalent (Essential). - Business related...
A technology solutions provider in Johannesburg is seeking a Senior IT Support Specialist to serve as the primary escalation point for complex technical issues and provide high-level support for various devices. The ideal candidate will have at least 8 years of experience in IT support and strong proficiency in Windows OS and Microsoft 365 administration. You will lead IT projects and ensure...
A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong...
A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee...
A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic...
A leading security services company in Cape Town is seeking a customer support representative to handle service calls and technical queries. This position requires a minimum of 2 years’ experience in a contact centre and proficiency in MS Office. The ideal candidate will be responsible for scheduling technician visits, managing customer inquiries, and assisting with technical issues. Preference...
We are looking for an Escalation Engineer at Zhero in Century City, Cape Town WHY WORK FOR US? We are an established international end-to-end Cybersecurity & IT Support provider with a head office in London. You will get "BEST in the WORLD" experience, exposure and lots of room for growth, with a competitive salary, training, medical, pension & full social calendar. Also, with the potential...
Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...
As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create a new urban reality. Your career is a journey, and how you travel makes a difference.It's time to make a move. Join our flow. About the RoleReporting directly to the Field Operations Manager, we are seeking an energetic,...
Duties and responsibilities - Manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices - Prepare and submit detailed test reports to describe testing outcomes and assist developers in resolving of defects - Improve software quality through the development of...
A leading IT service provider based in South Africa is looking for a Major Incident & Escalations Manager. This mid-senior level role involves coordinating with various teams to manage major incidents, ensuring clear communication and follow-ups post incidents. Candidates must have 5-8 years in an ITSM/Service Delivery role and a Bachelor Degree or equivalent. The position requires a...
Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...
As a Test Manager, you'll be responsible for all testing activities within the company. You will work closely with our engineers to ensure that all software is tested thoroughly and on time. You will also be involved in other aspects of development including requirements gathering, design reviews, and project management. Qualifications - Bachelors degree or Diploma in Computer Science,...
⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡ When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going. 🔥 What You’ll Do - Be the...