Escalation Manager jobs in Western Cape

Key Responsibilities: - Provide leadership, guidance, and development for a multidisciplinary engineering team, promoting collaboration and technical excellence - Define clear goals, monitor performance, and support succession planning while fostering skills development and team growth - Manage the complete engineering lifecycle, including design, implementation, and delivery of structural,...

Operations Manager Role Purpose The purpose of this role is to oversee, manage, and optimise all operational activities across the business to ensure efficient execution, consistency, and alignment with strategic objectives. The Operations Manager is responsible for translating strategy into execution, improving operational performance, and ensuring teams, processes, and resources work...

This is a hands-on leadership role focused on boosting sales, ensuring compliance, driving customer service, and strengthening underperforming stores. The right person will thrive in changing environments, lead diverse teams, and ensure smooth operations while maintaining brand standards. Non-Negotiable Requirements - Diploma in Business Administration / Sales / Marketing (NQF 6) - Minimum 5...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

New Development Manager - Conveyancer Join our client in the N/subs as a Developments Manager - Conveyancer with 4-6 years of experience in the property sector. Responsible for overseeing the efficiency of the Developments department and managing various business processes and strategies. Report to: Manager Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Duties and...

Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...

Key Responsibilities: - Manage retail projects from initiation through to completion, including store openings, refurbishments, and upgrades - Develop detailed project plans, timelines, budgets, and resource schedules - Coordinate contractors, suppliers, internal teams, and external stakeholders - Monitor project progress and ensure adherence to deadlines, budgets, and specifications - Identify...

The main purpose of this role is to lead our technical support team and ensure our help desk offers efficient and effective technical support to our customers. This role is critical to delivering exceptional support to our clients and internal teams by overseeing all help desk activities, managing staff performance, improving processes, and ensuring accountability for service levels to our...

Description: Operations Management - Oversee daily restaurant operations to ensure smooth, efficient service delivery. - Implement and maintain standard operating procedures across front and back of house. - Monitor service quality, food standards, and customer experience consistently. - Identify operational risks and implement corrective actions promptly. Financial Control & Reporting -...

About the Opportunity A well-established national road freight and logistics company is seeking an experienced and results-driven Branch Manager to lead and manage its Cape Town operations. This is a senior operational leadership role suited to a candidate with strong road freight experience, proven people-management capability, and a hands-on approach to operational excellence, compliance, and...

KEY RESPONSIBILITIES: - Manage and oversee the full debtors/accounts receivable function, including invoicing, allocations, collections, and reconciliations - Ensure accurate and timeous invoicing in line with transport contracts, rate cards, PODs, SLAs, and supporting documentation - Monitor debtor age analysis and actively manage overdue accounts to reduce debtor days and bad debt exposure -...

Key responsibilities: Credit Risk Management - Develop and maintain the companys credit policy and procedures. - Conduct credit assessments and evaluate new and existing customers. - Approve or recommend credit limits and terms in line with policy. - Monitor credit exposure and portfolio risk regularly. - Maintain updated customer risk ratings and ensure compliance with credit terms. Accounts...

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

The Credit Manager is responsible for managing and controlling the organisations credit granting process. This role ensures that credit risk is effectively evaluated, monitored, and minimised while enabling sustainable sales growth and maintaining healthy cash flow. The Credit Manager ensures compliance with company policies, legal requirements (including the National Credit Act), and oversees...

About the Role We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Western Cape & Northern Cape region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services,...

Drive forward-looking cash and float forecasts to enable seamless client onboarding and product launches Own daily oversight of client fund flowssettlements, prefunding, internal transfers, and timing of inflows/outflows Maintain real-time liquidity visibility to guarantee accelerated payouts and robust funding buffers Anticipate high-volume periods and proactively secure liquidity for weekends,...

Role Overview: The Developments Manager will be responsible for the strategic leadership, operational efficiency, and continued growth of the Developments department. This includes overseeing the team, generating new business leads, and contributing to overall market intelligence. Key Responsibilities: - Provide effective management and strategic oversight of the Developments department. -...

Role overview The account manager / pod manager (performance media) is the key link between the team and the UK agency partner. Manage campaign delivery, workflow, reporting, and communication across multiple brands ensuring campaigns meet deadlines, perform to target, and adhere to best-practice standards. Lead a pod that includes campaign managers and junior campaign managers, providing...

Role Overview The Media Operations Manager is responsible for ensuring operational excellence, workflow efficiency, and delivery quality across all campaign pods within the UK partner division. Oversee the systems, processes, and people that keep performance marketing running smoothly ensuring campaigns are built, optimised, QAd, and reported on to the highest standard. This is a senior,...