Escalation Manager jobs in Cape Town

Key Responsibilities: - Provide leadership, guidance, and development for a multidisciplinary engineering team, promoting collaboration and technical excellence - Define clear goals, monitor performance, and support succession planning while fostering skills development and team growth - Manage the complete engineering lifecycle, including design, implementation, and delivery of structural,...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

New Development Manager - Conveyancer Join our client in the N/subs as a Developments Manager - Conveyancer with 4-6 years of experience in the property sector. Responsible for overseeing the efficiency of the Developments department and managing various business processes and strategies. Report to: Manager Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Duties and...

Key Responsibilities: - Manage retail projects from initiation through to completion, including store openings, refurbishments, and upgrades - Develop detailed project plans, timelines, budgets, and resource schedules - Coordinate contractors, suppliers, internal teams, and external stakeholders - Monitor project progress and ensure adherence to deadlines, budgets, and specifications - Identify...

About the Opportunity A well-established national road freight and logistics company is seeking an experienced and results-driven Branch Manager to lead and manage its Cape Town operations. This is a senior operational leadership role suited to a candidate with strong road freight experience, proven people-management capability, and a hands-on approach to operational excellence, compliance, and...

Job Description: The Infrastructure Manager is responsible for the strategic planning, implementation, and operational management of our client hybrid IT infrastructure. This includes on-premises and cloud environments enabled by Microsoft Azure, HP and Aruba networking equipment, HP servers and SAN storage, Windows and Linux operating systems, and SQL Server databases. The role ensures high...

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

Role overview The account manager / pod manager (performance media) is the key link between the team and the UK agency partner. Manage campaign delivery, workflow, reporting, and communication across multiple brands ensuring campaigns meet deadlines, perform to target, and adhere to best-practice standards. Lead a pod that includes campaign managers and junior campaign managers, providing...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

About the Role We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Western Cape & Northern Cape region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services,...

Have a complete knowledge and understanding of all products and facilities " Be the subject matter expert on sports betting platforms and how these can be used to create affiliates and leverage growth in online reputation and business growth for the brand " Conduct analyses that yield rich insights into consumer online behaviour and key motivational/attitudinal behavior and online habits "...

We are seeking an experienced Tech Delivery Manager to partner closely with the Technology Applications team to manage and deliver a backlog of technology projects and smaller initiatives. This is a hands-on role requiring strong ownership with a clear focus on delivery outcomes in a regulated financial services environment. The successful person will be somewhere between a Project Manager and...

Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...

Job Title: Pharmacy Manager Employment Type: Full-time Location: Kuruman, Northern Cape In this role, you will be tasked with leading a team and ensuring that the pharmacy operates seamlessly and efficiently. Job Objectives: Individual: - Dispensing Results achieved through delegated tasks: - Pharmacy administration - Housekeeping - Stock control - Customer service - Sales -...

What You’ll Do You’ll be at the forefront of launching and managing all technical service operations for products across the country: - Develop a national network of skilled installers and technical service partners - Lead and coordinate installations, technical support, and maintenance activities - Train partners and staff on proper installation and service standards - Oversee spare parts...

Drive forward-looking cash and float forecasts to enable seamless client onboarding and product launches Own daily oversight of client fund flowssettlements, prefunding, internal transfers, and timing of inflows/outflows Maintain real-time liquidity visibility to guarantee accelerated payouts and robust funding buffers Anticipate high-volume periods and proactively secure liquidity for weekends,...

ENVIRONMENT: A thriving Managed Service Provider company seeks a highly driven Technical Services Manager to lead its service delivery operations overseeing both the Helpdesk and Technical Services teams ensuring exceptional customer experience, smooth operation of client environments, and a strong internal technical culture. The ideal candidate must have Matric / Grade 12 (Compulsory); 5+...

Responsibilities: Infrastructure Strategy & Planning - Develop and maintain the companys infrastructure roadmap aligned with business goals. - Lead infrastructure projects including upgrades, migrations, and capacity planning. - Evaluate and recommend new technologies and solutions to improve efficiency and resilience. Hybrid Environment Management - Oversee the management of Windows and...

Role Overview The Media Operations Manager is responsible for ensuring operational excellence, workflow efficiency, and delivery quality across all campaign pods within the UK partner division. Oversee the systems, processes, and people that keep performance marketing running smoothly ensuring campaigns are built, optimised, QAd, and reported on to the highest standard. This is a senior,...

Job Title: Creditors Manager Location: Cape Town, Northern Suburbs Salary: R – R CTC per month About Our Client: Our client, a leading logistics company based in Cape Town, Northern Suburbs. They specialise in providing reliable transportation and distribution services to their clients, ensuring their satisfaction and trust in their services. Job Description: We are currently seeking an...