Escalation Manager jobs in Pretoria, Gauteng

A South African telecommunications company is seeking a Support & Technical Operations Lead to manage support operations and technical escalations. This role is crucial for stabilizing daily support and improving response quality. The ideal candidate will oversee ticket flow and job scheduling, ensuring issues are resolved efficiently. Strong technical expertise in IT and ticketing systems is...

Talent Pool : Escalations Specialist MMH251121-8 Momentum Centurion, Gauteng, South Africa Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Qualifications - Matric or equivalent (Essential). - Business related...

Job Summary To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track...

Our Mission At Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as...

About the job Junior Service Delivery Manager Job purpose: Our Service Delivery Managers are professional Technical Services Managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key...

Job Advert Summary About SABS The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse...

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide leadership in managing the Fraud...

Job Location : Pretoria, Gauteng, South Africa Application Deadline : February 15, 2026 ACHIEVE STRATEGIC OBJECTIVES - Analyse the province’s strategic plan and create and execute a short- and medium-term regional sales, marketing and operational plan for the agencies under control. - Collaborate with the Provincial Manager: Funeral Service to develop the integrated marketing and operational...

Overview At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated...

Job Location : Pretoria, Gauteng, South Africa Application Deadline : February 06, 2026 Purpose of the Job - To provide specialised compliance expertise that directly supports the Head of Compliance in managing the Postbank’s Regulatory Universe, compliance monitoring programme, policy framework, regulatory advisory, AML/CFT obligations, and regulatory engagement. - The role requires a highly...

Overview - Role: Tech Project Manager - Location: Pretoria East - Work Model: Hybrid - Industry: Medical Devices - Job Function: Project Management About the Role A technology-driven organisation operating in the medical and health tech sector is seeking an experienced Project Manager: Tech to lead and deliver strategic projects across hardware, software, and internal technology...

Duties & Responsibilities Main Job Responsibilities: Daily - Ensure accurate processing and verification of supplier invoices by the validations team - Ensure all Excess Waiver validations are done daily by close of business - Import all validated invoices into Evolution by 08h30 daily. - Manage the scheduling and execution of payments in line with agreed payment terms and schedules - Manage...

An exciting career opportunity exists at Medipost Holdings for a Group Debtors Assistant Manager reporting to the Medipost Group Debtors Manager. This position is based in Gezina, Pretoria. The purpose of this position is to manage and guide the Medipost Holdings Debtors department. Will be the custodian of Daily bank reconciliation for deposits received. Responsible for allocation and...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Join Our Dynamic Forex Client Services Team! Are you passionate about forging strong client relationships and helping customers succeed? We're looking for a proactive, people-focused individual based in Johannesburg or Pretoria to join our leading fintech company! What You'll Do: - Visit clients in person to guide them through our seamless onboarding process - Support and explain admin related...

Overview Role Summary: To manage the daily operations, performance, and standards of the Clothing department within a Super/Hyper store, ensuring sales growth, customer service excellence, and compliance with PnP Clothing policies and values. Requirements - Minimum Requirements - Grade 12 / Matric essential. - 2-3 years' supervisory/management experience in retail, preferably...

Herotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane. This person will report to the Chief Operations Officer. Purpose of the Role The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services across the country, ensuring optimal performance from third‑party suppliers and vendors and the...

Job Specifics - Location: Pretoria, Gauteng (Hybrid) - Industry: Digital Health / Medical Technology - Level: Management / Senior About the Company A global digital health technology company developing regulated software and connected platforms that improve access to hearing healthcare through high-quality, data-driven solutions. The Role As Manager: Test Engineering, you’ll lead and scale a...

About the job Management Accountant (FTC) - CA (SA) or CIMA with 1 to 2 years post article experience - Experienced in Advanced Excel, Word, and PowerPoint reporting - Syspro experience will be advantageous - FMCG/Manufacturing experience will be advantageous - Financial reporting experience - Computer literate with advanced experience in Microsoft Office (Excel, Word, and PowerPoint) - Power BI...

About the job Software Engineering Manager Hybrid position Responsibilities: - Responsible for each phase of the end-to-end Product/Project life cycle as applicable. - Where applicable this includes inception, requirements, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring, and decommissioning as appropriate. - Customer orientation -...