Customer Support manager jobs in Cape Town

A fast-growing technology company is seeking a proactive Customer Support Manager to enhance their support function. The role focuses on leading a high-performing team, refining support processes, and ensuring unmatched customer service. Responsibilities include mentoring team members, managing daily operations, and collaborating across departments. Candidates should possess strong leadership...

Senior Customer Support / Customer Experience Manager (E-commerce) Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention – while...

Our client, a fast-growing and highly reputable sports betting operator , is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...

Sales and Customer Technical Support Manager About the job Sales and Customer Technical Support Manager Job Specification: Customer Technical Support & Business Development Consultant Company: The Legends Agency on behalf of our client in (Australia) Location: South Africa (Remote work may be considered) Industry: Asset Wear Management Software Role Overview Our Client is seeking a versatile...

- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...

A consulting services firm in Cape Town is seeking a Customer Service Representative. You will be responsible for managing claims, ensuring transaction quality, and maintaining customer satisfaction through effective communication. This entry-level role requires attention to detail in managing claims and adherence to operational policies. Join us in delivering excellence while achieving assigned...

A remote customer support service is seeking a Substitute Customer Support Representative to provide excellent customer service during full-day and occasional half-shifts. Responsibilities include assisting customers via various channels, maintaining detailed records, and ensuring consistent support delivery. The candidate should have excellent communication skills and be tech-savvy. Flexibility...

Customer Support Supervisor - South Africa (onsite) page is loaded## Customer Support Supervisor - South Africa (onsite)locations: Western Cape, South Africatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100269CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates...

A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...

A leading software company in Cape Town seeks an IT Field Technician to deliver outstanding customer support and technical assistance. The role involves installing and maintaining hardware, troubleshooting issues, and managing service requests. Candidates must have at least 3 years of experience, CompTIA Network+ certification, and a valid driver's license. Join a dynamic team dedicated to...

A vibrant customer-focused company based in Cape Town seeks a Customer Service Assistant to enhance customer experiences. In this role, you will be engaging with customers through various channels, managing queries with care, and supporting the team with administrative tasks. Candidates should have over two years of experience in customer service or related fields, along with strong...

PLEASE NOTE BEFORE APPLYING - This position is based in Cape Town - South Africa. - Temporary contract offered 3 - 6 months (no freelance contract or expatriation). - Minimum 2 years of experience in a similar position especially in customer service. - Fluent in written and spoken English mandatory. - Fluent in French could be an advantage. CAPAGO is a French provider of outsourcing services...

RoomRaccoon RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Support Consultant / Customer Care Consultant Type: On-site Terms:...

A global digital currency platform is seeking a Customer Support Supervisor for their Cape Town office. This full-time role requires a leader who excels in training and motivating representatives while managing day-to-day operations. Applicants should have strong customer service experience and a minimum of 3 years in a supervisory role. A bachelor's degree is preferred, and proficiency in tools...

Our client is a licensed and fast-scaling iGaming and sports betting operator building a high-performance operation in Cape Town. With customer experience sitting at the core of their growth strategy, they are looking for an experienced Customer Support Manager to lead, structure, and elevate their support function across sportsbook and casino. This is not a call-centre role. This is a senior...

About the job Substitute Customer Support Substitute Customer Support Representative Job Description We are seeking a Substitute Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer support during full-day shifts, with occasional half-shifts. This position may potentially transition into a full-time role based on performance...

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and...

About the job Customer Support/Account Manager Customer Support / Account Manager Location: Remote (Johannesburg or Cape Town) Salary: R18,000 R23,000 per month Working Hours: UK Hours (8AM4PM or 9AM5PM) We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of...

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function. This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and...

A prominent iGaming operator in Cape Town seeks a Customer Support Manager to lead their support function. This pivotal role involves managing customer interactions across sportsbook and casino while ensuring regulatory compliance and high-quality service. Candidates should have over 5 years of experience in customer support within the iGaming space, alongside strong leadership and communication...