A fast-growing technology company is seeking a proactive Customer Support Manager to enhance their support function. The role focuses on leading a high-performing team, refining support processes, and ensuring unmatched customer service. Responsibilities include mentoring team members, managing daily operations, and collaborating across departments. Candidates should possess strong leadership...
Senior Customer Support / Customer Experience Manager (E-commerce) Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention – while...
Our client, a fast-growing and highly reputable sports betting operator , is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...
A leading machinery manufacturing company is looking for an Aftermarket Manager based in Kempton Park, South Africa. This role requires a strategic leader to manage customer support functions and improve after-sales services. Candidates must possess a Bachelor’s degree in Engineering and 10 years of operational management experience. The position demands strong interpersonal skills and a...
A leading customer support organization in South Africa is seeking a highly organized Assist Support Customer Agent. This role involves overseeing daily reports, case management, and customer escalations while ensuring data accuracy. Candidates should have a Matric Certificate, a minimum of 2 years in a support role, and strong analytical skills, particularly in Excel. The ideal fit is...
Sales and Customer Technical Support Manager About the job Sales and Customer Technical Support Manager Job Specification: Customer Technical Support & Business Development Consultant Company: The Legends Agency on behalf of our client in (Australia) Location: South Africa (Remote work may be considered) Industry: Asset Wear Management Software Role Overview Our Client is seeking a versatile...
- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...
JOB TITLE: Customer Support Manager DEPARTMENT: Centre of Excellence REPORTING TO:Centre of Excellence Director REGION:South Africa ADDITIONAL INFO: Travel within South Africa and sometime MEA region will be required. PURPOSE OF POSITION The Customer Support Manager is a senior leadership role responsible for the strategic direction, operational performance, and continuous improvement of...
- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...
Description: 10bet looking for an experienced Customer Service Manager to set up and lead our customer service team in a fast-growing, well-established company in the online gaming world reporting to Head of Customer Support. Supervising the daily operations of the customer service teams, identifying and developing all culture, process and performance improvements and efficiencies for the...
A consulting services firm in Cape Town is seeking a Customer Service Representative. You will be responsible for managing claims, ensuring transaction quality, and maintaining customer satisfaction through effective communication. This entry-level role requires attention to detail in managing claims and adherence to operational policies. Join us in delivering excellence while achieving assigned...
Customer Support & Office Administrator - EST Hrs (Remote) Get AI-powered advice on this job and more exclusive features. ISTA Personnel Solutions South Africa we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with...
Executive - Customer Enablement and Tactical Support - Sandton Our client, a leading organisation within the financial services and collections environment, is seeking a highly experienced Executive Customer Enablement and Tactical Support to drive strategic excellence, operational optimisation, and industry‑leading performance across collections and recovery portfolios. This is a critical...
A remote customer support service is seeking a Substitute Customer Support Representative to provide excellent customer service during full-day and occasional half-shifts. Responsibilities include assisting customers via various channels, maintaining detailed records, and ensuring consistent support delivery. The candidate should have excellent communication skills and be tech-savvy. Flexibility...
A telecommunications company is seeking a Customer Care Agent in Gauteng. The role involves supporting customers with technical issues, performing ticket investigations, and ensuring client satisfaction. Candidates should have a Senior certificate or equivalent, with strong customer care experience. Familiarity with IT and Android devices is beneficial. This position provides an opportunity to...
Our client is a licensed and fast-scaling iGaming and sports betting operator building a high-performance operation in Cape Town. With customer experience sitting at the core of their growth strategy, they are looking for an experienced Customer Support Manager to lead, structure, and elevate their support function across sportsbook and casino. This is not a call-centre role. This is a senior...
About the job Substitute Customer Support Substitute Customer Support Representative Job Description We are seeking a Substitute Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer support during full-day shifts, with occasional half-shifts. This position may potentially transition into a full-time role based on performance...
A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and...
About the job Customer Support/Account Manager Customer Support / Account Manager Location: Remote (Johannesburg or Cape Town) Salary: R18,000 R23,000 per month Working Hours: UK Hours (8AM4PM or 9AM5PM) We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of...
A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function. This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and...