Contact Center Operations Manager jobs in Midrand

We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.ÂRequirements:- must be aged between 18-28 years old- Completed Grade 12 successfully- Strong phone and verbal communication skills along with...

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

Business Department: Cyber Security PURPOSE: To analyse security events and alerts and to gather and carry out remediation tasks on console for Gijima clients through its toolsets, operational monitoring, preventative actions and crisis management FORMAL EDUCATION: - Grade 12 (essential) - IT Certificate/Diploma/Degree TECHNICAL CERTIFICATION: - IBM QRadar Certification - Fortinet FortiSOAR...

Key purpose: The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support of delivering managed services and work with...

This role manages end‑to‑end export operations while supporting the optimisation of digital supply‑chain solutions. The successful candidate will build and grow client relationships, analyse market trends, manage trade processes, and support the rollout of new feature sets. Responsibilities include onboarding new clients, enhancing user adoption, growing global market presence, improving...

This role manages endâtoâend export operations while supporting the optimisation of digital supplyâchain solutions. The successful candidate will build and grow client relationships, analyse market trends, manage trade processes, and support the rollout of new feature sets. Responsibilities include onboarding new clients, enhancing user adoption, growing global market presence, improving...

My client is looking for an operations‑driven problem‑solver who thrives in fast‑paced export environments. This role is perfect for someone who loves data, logistics, and building strong client relationships across global markets. A great opportunity for candidates who want to grow their career in a tech‑forward, agricultural supply chain environment. This role manages end‑to‑end export...

A client of ours in the recycling and manufacturing sector is seeking an experienced Plant Manager to lead operations across their Midrand and Tulisa Park sites. This is a hands-on leadership role focused on driving performance, compliance, and operational efficiency across multiple facilities. Key Responsibilities: - Oversee daily plant operations including production planning, logistics...

ABOUT THE ROLE The Operations Manager is accountable for the operational and financial performance of the practice, with a clear mandate to increase profitability and turnover. The role ensures disciplined day-to-day operations through the implementation and enforcement of SOPs, effective use of data, and continuous performance monitoring. The Operations Manager produces regular management...

We're glad you want to help us make a difference We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we're good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Purpose of the Role:To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.Key Responsibilities:Maintenance Management: - Drive...

About the roleLocation: Midrand - South AfricaDepartment: Controls & Digitalization (CD)Mode of Employment: permanentPosition Title: Head of Service OperationsA Snapshot of Your DayThe Lead Service Operations is responsible for leading and managing the service operations team, including spares, after-sales services, training portfolio, service projects, and long-term service contracts. The role...

Dis-Chem Pharmacies' in Midrand has an opportunity available for an Operations Analyst Integrated Health to join the Head Office team. The purpose of the role is to support the operational activities and reporting functions related to Healthcare funding, insurance, other financial services and related programmes. Assist with data preparation and analysis, process monitoring, customer service...

Control Room Operators - Grade A and B. Vacancies exist for a Control Room Operator stationed at Rivonia at one of Fidelity Security's High-Risk Sites. The position will report to the Site Manager. The main purpose of the position is to ensure Surveillance operations and report on it. Requirement: - PSIRA Grade B/A registered and renewed. - Have at least 3-5 years Control Room environment...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Store Manager - Cotton On Mall Of Africa Trending Job Description Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. - Competitive base salary - Local and Global career growth – progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie - Discounts for...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

A leading trucking and logistics company operating in household waste removal is looking for an experienced Operations Manager with strong experience in trucking operations, fleet maintenance, and operational logistics to join their team in Midrand. The role involves overseeing and managing trucking operations for household waste removal contracts, ensuring smooth daily operations both externally...

Be Who You Are. Love What You Do. We're an Aussie brand with our feet on the ground and our heart in our people. Benefits · Competitive base salary · Local and Global career growth – progress your career across our 7 Brands · % off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie · Discounts for you and your family - medical, travel, financial + more ·...