Contact Center Operations Manager jobs in Centurion

First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...

Purpose of the Role:To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.Key Responsibilities:Maintenance Management: - Drive...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Job Summary Unique structure requires a bespoke skill set. Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts,...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant...

Introduction We are currently looking for a solution orientated operations manager for our inbound department in centurion DC, Gauteng as the operations manager you will be responsible to ensure the effective management of inbound, warehouse operations, inventory control cost management, health and safety, people management and to achieve business objectives Job description- To ensure...

Job category: Transport and Logistics Management Location: Centurion Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30...

A leading flavours and ingredients manufacturing company is looking for an experienced Operations Manager with strong experience in the flavours and/or food colourants manufacturing environment to join their team in Gauteng. The role is responsible for overseeing end-to-end operational activities, ensuring efficient production processes, quality compliance, and optimal resource utilisation within...

We are recruiting a mature male Operations Manager for our dynamic, industry leading company in the IT/ retail sector, based in Centurion. Responsibility includes: - Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions - Plan and review compensation actions; enforcing policies and procedures - Contribute operations information and recommendations to...

Gauteng, Centurion- Annually Cost To Company (Market related)A well-established financial services business is seeking to appoint a Operations ManagerDevelop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organization.Qualifications & Experience:- Honours BCom in Finance, Business Management, Risk...

Position Type: Entry Level Company: Freeway Management Systems GP (TMC) Location: TMC 36 Assegaai Wood Road, Rooishuiskraal, Centurion, 0157 Reports to: TMC Supervisor Qualifications and Skills Suitable candidates must possess the following minimum qualifications and skills: - Grade 12 - At least 2 years of Incident Management Systems or CCTV surveillance experience - Conversant in at least 2...

Company Description Syngenta Group is one of the world's leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world's most local agricultural technology and...

Introduction Through our client-facing brands the Momentum Metropolitan Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achievetheir financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest...

Our client in Centurion has an exciting opportunity for a Channel Marketing & Operations Co-ordinator. You will conduct research into customer trends and behaviours. Create Strategic Marketing Plan for the company - working document covering all divisions. Assist in managing and updating the company online channels as required. Plan partner/customer events, campaigns, and conduct data analysis...

In order to be considered the following is required: - Matric certificate (Grade 12) required; administrative diploma or equivalent qualification preferred - 2–3 years’ experience in an administrative, facilities, or receptionist role - Prior experience in stock control or sales support is advantageous - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Experience with CRM and...

Company Description Syngenta Group is one of the world's leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world's most local agricultural technology and...

Overview Description Hire Resolve’s client, a leading company in the IT sector, is looking for an Operations Specialist to join their dynamic team in Centurion. This role is crucial for the ongoing development and efficiency of the organization’s operational processes. Responsibilities Conduct analyses to assess the efficiency and integration of internal IT infrastructure and information...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...