contacts manager jobs in Centurion

Operations Trainer - Automotive Contact Centre - Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Operations Trainer - Automotive Contact Centre Operations Trainer - Automotive Contact Centre Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial...

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre) Job Outputs: - Selling...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Minimum Requirements - Candidate must have a minimum BSc, Beng or BTech qualification in the Built environment degree. - Project Management related qualification will be an added advantage. - Post grad in Project Management, Business or Legal related studies will be an advantage. - Minimum of 10 years relevant experience, with at least 5 years' experience in complex building and/or...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

A recruitment agency is seeking an experienced Industrial Operations Engineer based in Pretoria, South Africa. This role focuses on optimizing the contact center environment, driving change based on analytics, and ensuring efficient operations. Ideal candidates should possess over 3 years of experience in Call/Contact Centers and 2 years in management. Strong English skills and CRM experience,...

Rollout Contact Person (Chief Expert) Are you a master of coordination and implementation, adept at orchestrating complex projects with precision and finesse? Do you excel in roles that require seamless communication, strategic planning, and problem-solving skills? We are seeking a dynamic individual to join our team as a Rollout Contact Person (Chief Expert). As the linchpin of our rollout...

Introduction Our client requires the services of a Rollout Contact Person (Chief Expert) - Midrand/Menlyn/Rosslyn/Home Office rotation. - Amazing brand with cutting-edge technology - Excellent teams in Global team collaboration - High work-life balance with Flexible hours - Agile working environment EXPERIENCE: 12+ Years related working experience. COMMENCEMENT: As soon as...

Job Description We are looking for an expert with prior experience in financial accounting and Treasury processes who can ensure business and technical roll-out activities on a global scale. This is a long-term fixed contract (Renewable & Ongoing). Responsibilities - Coordinating and overseeing market rollout activities for the product. - Maintaining oversight over the Feature Team specific...

Job Objectives - Create detailed business plans to facilitate the attainment of goals and quotas - Manage the entire sales cycle from finding a client to securing a deal - Unearth new sales opportunities through networking and turn them into long term partnerships - Present products to prospective clients - Provide professional after-sales support to enhance the customers dedication - Remain in...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers’ dedicationRemain in frequent contact...

Office Manager Position Reference: Pta000050-VLR-1 We are looking for an Office Manager for a Legal firm based in Centurion. Duties & Responsibilities Requirements: - Grade 12 - Tertiary qualification in Office Management, Human Resources or similar - 5+ years Office Management experience - Human Resources experience - Experience within a Legal firm environment will be highly beneficial -...

A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to develop your management skills in a dynamic...

A contact centre management company based in Pretoria is seeking an experienced contact centre manager to oversee sales agents and ensure operational efficiency. The ideal candidate will have over 5 years in contact centres and substantial experience in management and supervision. Responsibilities include handling complex customer queries and ensuring performance against KPIs. Candidates should...

Office Manager for a Legal Firm Reference: Pta000050-VLR-1 We are looking for an Office Manager for a Legal firm based in Centurion. Duties & Responsibilities Requirements: - Grade 12 - Tertiary qualification in Office Management, Human Resources or similar - 5+ years Office Management experience - Human Resources experience - Experience within a Legal firm environment will be highly...

Overall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service - Handle incoming customer calls, emails,...

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...