A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....
Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...
A leading retail service provider in South Africa is looking for a Contact Centre Manager to develop and implement strategies to enhance customer service. The ideal candidate will have 4-5 years of experience managing contact centre teams, with a focus on performance evaluation and operational efficiency. You will oversee daily operations, collaborate cross-functionally, and lead the team in...
About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms...
Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this...
WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in...
A leading technology solutions provider in Durban is seeking a Workforce Manager to enhance contact centre operations. In this permanent role, you will ensure productivity through effective real-time management and optimal staffing schedules. Candidates should have a minimum of 5 years in Workforce Management, strong analytical skills, and the ability to lead teams. Experience with forecasting...
First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...
Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...
Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...
We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Senior Operational Manager who has a demonstrable background in leading back office Customer Contact operations. Location: Durban, SA Working Hours: EST (4pm - 1am SA time) Essential background: Contact Centre leadership and experience in the leadership of Back Office...
Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Senior Operations Manager – BPO / Contact Centre Role Overview We are seeking an experienced Senior Operations Manager to lead and optimise large-scale contact centre operations within a high-performance BPO environment. This role carries full accountability for operational delivery, client SLAs, people performance, cost control, compliance, and continuous improvement across multiple campaigns...
Job Title:Senior Contact Center ManagerPosting Start Date:4/9/25Purpose of the JobThe Senior Contact Center Manager is responsible for overseeing the daily operations of the contact center, ensuring that customer service standards are met or exceeded. This role involves leading a team of customer service representatives, developing strategies to improve efficiency and customer satisfaction, and...
Introduction To develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent Customer Service. This includes both the WW Dash and OneCart marketplace contact centres and support for the OneCart field operations. To oversee daily operations and personnel, aiming for maximum efficiency and cost-effectiveness and working with...
Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...
Minimum Requirements - Candidate must have a minimum BSc, Beng or BTech qualification in the Built environment degree. - Project Management related qualification will be an added advantage. - Post grad in Project Management, Business or Legal related studies will be an advantage. - Minimum of 10 years relevant experience, with at least 5 years' experience in complex building and/or...
Industry: Call Centre Industry, IT & Internet, Wholesale & Retail Trade Responsibilities - Develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent customer service. - Manage contact centres for WW Dash and OneCart marketplace and support OneCart field operations. - Collaborate cross‑functionally with technology and...
Engineering Manager Reporting to the General Manager as part of the management team, this position will lead a holistic approach to Engineering Projects, Capex, Maintenance, Utilities & Asset Care with responsibility for Health, Safety & Environment. The Engineering Manager will play a key position with team management responsibility as well as reporting at a regional level. Duties &...