Contact Center Supervisor jobs in Centurion

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Requirements: - Grade 12 - 1+ years call centre experience - Extremely well spoken in English (Essential) - Customer orientated - Telephone Etiquette Responsibilities: - Standard call centre duties, customer service and sales Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...

Overview Hire Resolve’s client is seeking a dynamic and experienced individual to join their team as a Franchise Food Outlet Supervisor in the food retail industry in Gauteng. The ideal candidate will be responsible for overseeing the daily operations of their franchise food outlet to ensure customer satisfaction, operational efficiency, and profitability. Responsibilities: Supervise and...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

High automotive technical knowledge and competent in product and process concern diagnosis.- Ability to understand the critical concern and logical approach.- Ford Information systems- PTS, GCQIS, GTAC, OWS, and Panda- Computer literate - Word, Excel, Outlook, PowerPoint, IDS, FDRS, and Microsoft Teams.- Ability to work under pressure in difficult environments and different time zones.-...

Business Acumen: - Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group Client / Stakeholder Commitment: - Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition,...

Nova Pioneer Midrand is looking for a superstar Aftercare Supervisor to join its Aftercare programme. This is an exciting opportunity for a dynamic individual to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century. About Nova Pioneer Imagine a world in which every young person across Africa attends a school...

Duties and Responsibilities Produce concept, tender and technical mechanical engineering drawing for commercial buildings, hospitals, data centers etc. Generate conceptual plans for HVAC and Wet Services Perform basic/concept designs for HVAC and Wet Services Interfacing with multi-disciplinary engineering team and other project stakeholders Draughting support services to construction team and...

My client looking for an experienced and detail-driven Payroll Supervisor to take ownership of payroll and billing operations within a fast-paced, deadline-focused environment. This role plays a critical part in ensuring accurate payroll delivery, compliant billing, and effective team leadership, while continuously improving systems and processes. This role is based in Menlyn, Pretoria...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Are you about to complete your Mechanical Engineering degree and considering your next step? Exciting opportunities lie ahead—start your career journey today. Are you a recent graduate or currently completing your Mechanical Engineering degree and ready to launch your career? We're seeking motivated, curious, and driven individuals eager to gain hands-on experience and grow within the engineering...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

Introduction- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Disclaimer- As an applicant, please verify the legitimacy of this job advert on our...

As a Switchboard Operator - Accounts Receivable, you are the first voice many of our clients will hear - and that makes your role incredibly important. You are responsible for delivering a fast, professional, and friendly switchboard service that ensures every caller feels heard, valued, and directed with care. This is more than just answering calls; it is about creating a seamless,...

Company and Job Description: A dynamic and fast-paced recruitment/payroll operation is seeking an experienced Payroll Supervisor to oversee end-to-end payroll and billing activities. This role is ideal for a detail-oriented professional with strong leadership capability, excellent systems knowledge, and a passion for process improvement. The Payroll Supervisor will be responsible for managing...

An industry-leading company situated in Gauteng is currently seeking the expertise of an experienced Mechanical Draughtsman to join their team in Pretoria. Responsibilities: - Review plans and specifications according to the plan. - Prepare plans, details, specifications and cost estimates of plumbing, heating, ventilating, air conditioning and general piping system. - Provide technical advice...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Overview Hire Resolve is currently seeking a skilled and motivated Production Supervisor to join our client’s team in Pretoria in the Scaffolding industry. This is an excellent opportunity for a dedicated professional looking to advance their career in a dynamic and fast-paced environment. As a Production Supervisor, you will oversee the production processes, ensuring efficiency, safety, and...

Overview Hire Resolve is currently seeking a skilled and experienced Prefab/Modular Supervisor for our client in Pretoria. As a leading recruitment firm, we take pride in connecting talented professionals with organizations that offer growth opportunities and challenging projects. With Hire Resolve, you can expect a rewarding career and the chance to work with an industry-leading company.The...