A leading global digital business services provider in Cape Town is seeking a Dutch Speaking Team Leader for their contact center. The role involves managing and developing a team to meet business objectives while ensuring high-quality standards. Essential qualifications include leadership experience in BPO, strong customer service skills, and the ability to communicate proficiently in Dutch....
A leading BPO company seeks a candidate to manage the training team and oversee training for customers. Applicants should have telecommunications experience and US working hours availability. A minimum of 2 years in Senior Training or Quality Management in the BPO sector is required. The role entails designing training content, conducting performance reviews, and providing software support. Join...
IT Support Technician (Call Centre / BPO Environment) Join MCI as an IT Support Technician in a fast‑paced call centre/BPO environment. We are a tech‑enabled business services company with a strong U.S. presence and a global footprint. Position Overview Provide Level 1–2 technical support to call centre agents and office staff (onsite and remote). You will troubleshoot and resolve hardware,...
IT Support Technician (Call Centre / BPO Environment) San Fernando, PH Job Type Full-Time Pay Types Salary Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
Overview This is a functional management role responsible for executing and optimizing Boomerang’s go-to-market operations across outbound sales, partnerships, and marketing. You will manage day-to-day GTM activity, campaigns, CRM discipline, and partner enablement while contributing to deal execution on larger opportunities. This is not a P&L-owning executive role: strategic revenue ownership...
Creating purposeful careers as we build the future of contact centre solutions Location: Cape TownReports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and...
A leading BPO provider in financial services is seeking a Talent Acquisition Specialist to manage end-to-end recruitment for various roles. The ideal candidate will have 3-5 years of experience, excellent sourcing skills, and the ability to provide an exceptional candidate experience. This position offers an opportunity to shape recruitment strategies and work in a supportive, high-performance...
Role Purpose This is a functional management role responsible for executing and optimizing Boomerang’s go-to-market operations across outbound sales, partnerships, and marketing. You will manage day-to-day GTM activity, campaigns, CRM discipline, and partner enablement while contributing to deal execution on larger opportunities. This is not a P&L-owning executive role: strategic revenue...
A leading BPO company is hiring an HR Business Partner in Cape Town. The role involves providing HR support and guidance to the Operations team, ensuring compliance with employment laws, and driving employee satisfaction. Candidates should have 3 years of HR experience in the BPO sector and an HR degree/certificate. The ideal candidate will possess excellent communication skills, attention to...
Overview WNS Cape Town, Western Cape, South Africa General Manager - Operations (BPO) WNS Cape Town, Western Cape, South Africa Responsibilities - 10+ years of cross-site, mid to large-scale operational experience. - Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. - Monitor performance metrics and implement...
A global leader in customer experience is seeking a BPO HR Manager in Cape Town. This senior role involves managing all HR functions and ensures strong visibility across the contact centre operations. The ideal candidate will have proven HR management experience in a BPO and a deep understanding of South African labour laws. You will work closely with local leaders and manage complex HR issues...
Responsibilities Role Responsibilities Accountabilities Major Activities Key Performance Indicators Ensure seamless transition and flawless service delivery - Focus on transition with ‘Zero’ impact on service delivery - Focus on efficiencies - leaner, greener and faster - Focus on Process stabilization & sustained delivery - Reducing operation costs - Make TBP more effective - Build effective...
Director of Operations - Customer Service (BPO) Cape Town, South Africa, ZA, Cape Town, Job Description: Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across...
A well-known recruitment firm in Cape Town is seeking a Recruiter I to ensure staffing requirements are met by attracting and onboarding top talent. This role focuses on collaborating with clients, conducting interviews, and maintaining compliance with hiring regulations. The ideal candidate should have BPO call centre recruitment experience and strong communication skills. This position is vital...
A leading recruitment agency is seeking a Dutch Speaking Quality Assessor in Cape Town. The role involves conducting quality checks, providing insights, and ensuring high standards of quality are exceeded. The ideal candidates will possess Dutch communication skills and a solid background in quality assurance. Candidates should be comfortable in high-pressure environments and have strong...
Dutch Speaking Team Leader (BPO/Contact Center) About the job Dutch Speaking Team Leader (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge,...
Human Resources Location Cape Town, South Africa Language English Summary The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions Description Essential...
Dutch Speaking Customer Service Advisor (BPO/Contact Center) Cape Town, Western Cape, South Africa Job Openings Dutch Speaking Customer Service Advisor (BPO/Contact Center) About the job Dutch Speaking Customer Service Advisor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful...
About the job Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/Travel/Contact Center) Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues Namibia. As an international, award-winning, multilingual contact...
Dutch Speaking Quality Assessor (BPO/Contact Center) Cape Town, Western Cape, South Africa About the job Dutch Speaking Quality Assessor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and...