DBN – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job: To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
Company Description ContactPoint360 is a global leader in transforming customer experiences into tangible business growth. By integrating AI-powered efficiency with empathetic human engagement, we support high-growth brands and Fortune 500 companies with tailored omnichannel solutions. With 12 delivery centers in 11 countries, we serve clients 24/7, 365 days a year, in over 31 languages....
Duties and responsibilities: - Managing a team of staff in the Recruitment Centre - Inducting newly appointed staff - Training staff on company policies and procedures - Ensuring that each has a number of departments that they assist with candidates - Training of staff of recruitment processes - Disciplining staff based on performance and behavior - Communicating with Managers on their...
DBN000206 – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job:To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
Technical Competencies & Experience: - Design and oversee end-to-end digital workflow and integration architecture - Lead technical workshops, translate complex concepts for stakeholders, and present solutions to business and IT teams. - Define and enforce architecture standards, best practices, and governance across all automation projects. - Architect and manage integrations with ERP, HR,...
About the Role A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines,...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
Innovations Manager Drive AI and Automation in a Scalable Contact Centre Environment Durban (Office-Based) | R60 000 - R70 000 per month About Our Client Our client is a forward-thinking organisation operating at scale in the contact centre space. With a strong focus on AI, automation, and customer experience, they are positioning themselves at the forefront of digital transformation. The...
The role We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. The Head of Operations will ensure efficiency, productivity and exceptional CX delivery through achievement of key...
Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...
Role Purpose The Junior Manager is a hands-on leader who thrives in high-pressure, fast-paced environments. You will be responsible for leading, coaching, and driving performance across a specialist non-voice team (Customer Operations, Trading & Risk, or Tech Support). Your role is to create a culture of energy, discipline, and accountability while ensuring KPIs and compliance standards are...
Executive Career Opportunity: Senior Financial Manager CA(SA) Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity Financial Services Salary: Market Related Start Date: ASAP Are you a strategic and highly experienced Chartered Accountant (CA(SA)) with 4-5 years of post-articles experience, ready to lead the entire finance function for a high-growth,...
Our client is seeking an experienced and results-driven Senior Workforce Manager at their site in Umhlanga, Durban. The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and...
Job Description Job Overview: We currently have an opportunity for a Talent Support Administrator at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban. You will be responsible for the end-to-end recruitment administration for our South Africa locations (Durban and Cape Town) roles and ensure accurate reporting on all recruitment activities and effectively supporting...
The role We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensuring efficiency, productivity, and exceptional CX delivery through achievement of key performance targets and...
Purpose of the role The Senior Operations Manager is responsible for the day-to-day execution and performance of assigned sales campaigns, ensuring alignment with strategic objectives defined by the Head of Sales Operations. This role bridges strategy and execution by managing people, driving performance, and collaborating cross-functionally with Recruitment, Training, QA, and IT to deliver...
DBN000215 – Junior Project Manager – Pinetown Purpose of the Job: To support the delivery of BPO and digital transformation projects and ensure they meet timelines, scope, and quality standards. Required Qualifications: - 2–5 years’ experience in project management, coordination, or business analysis - Knowledge of BPO, IT system implementations, or process automation is a plus -...
Job Title: Senior HR Manager Location: Umhlanga, KZN Industry: BPO Hire Resolve is seeking a highly experienced and knowledgeable Senior HR Manager to join our clients team in Umhlanga, KZN. The ideal candidate will have a strong background in the BPO industry and a proven track record of success in HR management. Responsibilities: - Oversee all HR functions within the organization, including...
About the Role We are looking for a driven Junior Recruiter to join our International team. You'll play a key role in helping us build world-class, high-performing teams by sourcing, screening, and securing quality talent at scale. This is a high-energy role that requires resilience, attention to detail, and the ability to deliver under pressure. You'll be trained and supported by our Senior...