Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
- Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times. - Assist with technical support provided by the department, both telephonic and at the counter. - Responsible for the mechanical and electronic testing and repair of all products. - Ensure that all equipment...
My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry. We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer...
Responsibilities: - Turn briefs and strategic goals into creative ideas that genuinely connect with the target audience. - Produce graphic visualisation and mock-ups of products and point-of-sale installations. - Design product packaging and labels from concept to print-ready artwork. - Insert translations into product packaging and labels for export markets. - Design instore point-of-sale items...
Job Description Performing end to end systems testing Preparing and circulating all reports to relevant stakeholders Managing system/technical issues by logging service desk tickets with IT Leading the identification, development, implementation, and maintenance of new credit strategies and solutions. Evaluating operational processes and reporting to improve productivity, efficiency and...
Our client a leader in the steel industry is seeking a highly experiencedSenior Customer Service Consultant to join their team based in Cato ridge MINIMUM REQUIREMENTS - Grade 12 - Bachelor's degree in Commercial or equivalent Diploma - Qualifications: Data analytics or IT an added advantage - 5 to 6 years in a Steel Industry or similar environment MAIN JOB FUNCTIONS - Oversee Customer...
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 28, 2026 Role and Responsibilities Have a senior level of experience and understanding in the following services: - Microsoft Windows for Endpoints - Microsoft Office - Microsoft Office 365 Suite - Desktop and Laptop hardware fundamentals Have a mid-level of experience and understanding in the following...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: - Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. KEY RESPONSIBILITIES: - Ensures the highest level of adidas service is given to each customer. - As...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 27, 2026 StartFragment Skill Set - CRM expertise - Data analytics - Engagement strategy - Loyalty program management - Cross-functional leadership Responsibilities - Provide leadership and operational guidance across customer engagement workstreams to ensure consistent delivery and alignment. - Develop and guide...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : January 31, 2026 Skill Set - Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous) - Experience in ITIL Foundation (Advantageous) - Excellent communication skills,...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...
PURPOSE To provide comprehensive planning and design support to the operations and maintenance departments by conducting site surveys; producing and maintaining technical drawings, maps, and documentation using computer aided design (CAD) systems as well as managing network data and premise information across relevant systems. This includes wayleave coordination, plan updates, fibre allocation...
Role and Responsibilities Have a senior level of experience and understanding in the following services: - Microsoft Windows for Endpoints - Microsoft Office - Microsoft Office 365 Suite - Desktop and Laptop hardware fundamentals Have a mid-level of experience and understanding in the following services: - Mimecast - Anti-Virus - Microsoft Active Directory On-Premise Have an entry-level...
About Us: Edusport Travel is one of the leading Sports Travel Agents in South Africa, specializing in creating unforgettable travel experiences for sports fans worldwide. We are passionate about sports travel and dedicated to providing our clients with exceptional service and unforgettable memories. Job Summary: We are seeking an experienced and enthusiastic Travel Consultant to join our team...
Driver / Picker / Packer Preferably Grade 12 (Matric) qualification Valid Drivers License (Code 08) Ensuring starting times are known and adhered to Maintaining company image, in terms of appearance, attitude and interaction with staff, customers and suppliers, as key priority Company uniform and all safety wear, including reflective jacket to be worn at all times. Keeping Workshop area,...
Customer Care Agent – UK B2B Location: Umhlanga, Durban | Full-Time We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients. In this role, you will: • Be the first point of contact for business customers via inbound and outbound calls, email, and online chat. • Handle a wide range of enquiries including product questions, billing...
Role Purpose The Junior Manager is a hands-on leader who thrives in high-pressure, fast-paced environments. You will be responsible for leading, coaching, and driving performance across a specialist non-voice team (Customer Operations, Trading & Risk, or Tech Support). Your role is to create a culture of energy, discipline, and accountability while ensuring KPIs and compliance standards are...
We are looking to hire an energetic picker to assist us in preparing orders for shipping. The picker will utilize requisitions and order sheets to pick a wide variety of items, place and arrange items in containers and bins following specific instructions, and arrange containers on pallets. The picker will check containers for damage, and confirm correct items and quantities are selected. You...
Responsibilities include but are not limited to the following: - Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications - Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet -...