A recruitment agency is seeking a talented ICT Sales Consultant in Durban to identify client needs and provide innovative telephony and office automation solutions. The ideal candidate has at least 3 years of experience in the industry and possesses strong communication and presentation skills. This role offers the opportunity to exceed sales targets in a fast-paced environment. A valid driver's...
Job Title: Team Leader - Fraud Analysts To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies. Job Responsibilities: - Ensure delivery of targets. -...
At Voyc, we empower financial services firms to achieve better customer outcomes and stronger compliance by analysing 100% of customer interactions. Through post-call AI analysis, we surface risk, quality and performance insights early, enabling faster action and more consistent decision-making. Just as importantly, we help agents grow through clearer, evidence-based coaching that boosts...
Data Pipeline Development and Maintenance - Assist in building and maintaining data pipelines under the guidance of senior engineers. - Support extraction, transformation, and loading (ETL/ELT) processes using SQL and Python. - Monitor data flows to identify and resolve simple data quality or performance issues. Data Integration and Quality - Support integration of data from multiple sources...
To provide end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent...
To provide end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent...
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air...
Join our team! Take on the responsibility of administration and support of the company’s networks, servers, and users. Duties & Responsibilities - Firewall support - Networking administration - MS Server administration - MS Endpoint deployment and management - Web hosting administration - Desktop support - Hardware and telephony support - Virtualisation administration Desired Experience &...
About the job Inbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global company as a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...
About the job Financial Planner / Advisor Employment Type: Full-time Earning Potential: Up to 100% commission + Bonuses Are you passionate about helping people secure their financial future? Join Our Client, a leading financial services group, and take the next step in your career as a Financial Advisor. We offer expert guidance, training, and a supportive environment to help you succeed in...
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units.All queries and request will be assisted/dealt with efficiently and professional. - Provide telephonic service existing clients. - Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries) - Liaise with internal / external clients,...
IOEC is seeking a skilled IT Support Administrator to join our team in Morningside, Durban. We seek a helpful, service driven team member to fill this role. The IT Support Administrator will be responsible to oversee the organisations' IT systems, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting. They will also back up data and...
About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
The ICT Manager is responsible for the ICT (Information and Communications Technology) Services within the company in respect of all ICT infrastructure. The role is Durban based and reports directly to the CEO. The purpose of this position is to manage the effective and efficient functioning and delivery of IT systems, solutions, software, and hardware platforms across the organisation and to...
The IT Manager is accountable for the availability, security, and performance of all technology supporting a BPO operation. This includes telecoms/voice platforms, network and end‑user computing, core business systems, and IT service management. The role ensures technology enables contractual SLAs, supports growth, and meets client and regulatory requirements in a South African BPO...
About the job Infrastructure Support Engineer Key purpose: As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow. Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and...
About the job ICT Sales Consultant - DBN Career Recruit is hiring on behalf of our client, a leader in the telephony and office automation industry, for a dynamic and experienced Sales Solution Consultant. This role is perfect for a self-motivated professional who thrives in a fast-paced environment and is passionate about delivering innovative solutions to clients. Key Responsibilities: -...
About the job Outbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global companyas a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...
A global company is seeking a Customer Service Advisor to handle customer queries in a fast-paced telephony environment. Responsibilities include responding to inquiries, maintaining accurate records, and advocating for customer needs. The ideal candidate is passionate about providing exceptional service and has a proven track record in customer support. This role requires excellent communication...