Overview Customer Retention Specialist | Remote (Loyalty Architect) At TalentPop App, we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth. We are looking for a highly strategic and results-driven Customer Retention Specialist. This vital role...
A leading financial services provider in Johannesburg is seeking candidates for a role focused on customer retention and relationship management. Responsibilities include facilitating customer policy retention, providing quality service, and adhering to operational compliance. Candidates need a Grade 12 qualification and at least one year of experience in retentions, preferably in a financial...
A leading health technology company seeks a Service Renewal Manager Ultrasound. This role involves guiding customers in the renewal process and enhancing retention by articulating the value of Philips' offerings. Candidates should have a Bachelor's degree in a healthcare field and over 5 years of relevant experience in technology, sales, or account management, particularly in the healthcare...
A leading information services company in Johannesburg seeks a dynamic Account Manager to join their Government Growth and Retentions team. This role involves managing key government client relationships, implementing retention strategies, and driving account growth initiatives. The successful candidate will have a Bachelor's degree and 3-5 years of account management experience, ideally within...
A leading financial institution in Johannesburg seeks a Manager of Business Retention to enhance customer loyalty and reduce churn within the Business Banking Cash Team. The role involves developing strategies based on data-driven insights, managing a retention team, and collaborating across various functions. Candidates should have significant experience in sales and customer service, alongside...
We are looking for a Senior Product Designer to drive exceptional user experiences for our retention products as we scale up and drive digital and financial inclusion across our markets. "This role offers the opportunity to shape how design drives customer experience for critical financial products at a crucial growth moment. You'll create cohesive, high-quality user experiences across all...
A premium broker in Johannesburg is seeking experienced Retention Agents to enhance customer loyalty and engagement. Ideal candidates will have a strong background in customer service and sales, with exceptional communication skills in English. The role involves developing customer relationships, addressing inquiries professionally, and collaborating with sales teams on retention strategies. This...
A leading online gambling operator is seeking an experienced VIP Team Leader in Johannesburg. The role involves supporting the VIP Manager to achieve operational excellence through coaching, monitoring daily activities, and developing retention strategies. Strong analytical skills and experience in VIP management are crucial. You will manage relationships with high-value clients, improve team...
Position summary Job category: Administration Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant...
Senior Product Analyst - Growth & Retention M-KOPA Johannesburg, Gauteng, South Africa We’re actively recruiting a Senior Product Analyst as we continue to scale our growing Product - Growth team here at M-KOPA. You’ll turn messy, multi‑channel data into clear, trustworthy decisions that grow the business profitably. The Impact Your dashboards and models will directly unlock repeat purchase,...
Employer Description Insurance company that provides a range of financial services. Job Description Your duties will encompass: - Accurately identify the origin and reason for policy cancellations (or cancelled policies). - Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation). - Gain an...
A leading e-commerce support firm in South Africa is seeking a Customer Retention Specialist to enhance customer loyalty for high-growth brands. This remote role emphasizes developing retention strategies, analyzing churn, and managing loyalty programs. Ideal candidates have at least 1 year of relevant experience, excellent analytical skills, and proficiency with CRM tools. The company offers...
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary An exciting opportunity is available in the...
The primary objective for appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to...
A premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg. Position Overview: The Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for retaining existing customers through effective communication and relationship-building strategies. The...
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver dynamic customer service by...
A premium brokerage company in Johannesburg is seeking a Retention Team Leader to guide and supervise the English Desk team. The successful candidate will be responsible for setting goals, monitoring performance, and fostering team collaboration. Strong leadership experience in financial services is essential, alongside excellent communication skills and the ability to adapt to changing...
Retention Consultant - Inbound and Outbound (6 Months Fixed Term Contract) Listing reference: track_001475 Listing status: Online Apply by: 25 September 2025 Position summary Job category: Call Centre and Telesales Location: Randburg Contract: Fixed Term Contract Remuneration: Market Related EE position: Yes Introduction Tracker wants to act on all cancellation calls/e-mails received,...
Retention Team Leader A premium broker dedicated to helping its clients increase their wealth is looking for a Retention Team Leader. As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region. Responsibilities - Lead and supervise a team dedicated to...
Position summary Job category: Administration Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant...