Customer Retention Manager jobs in Soweto

KEY PERFORMANCE AREAS: Player Engagement and Retention Strategy Player Retention Monitoring, Evaluation and Reporting Develops and implements comprehensive player engagement and retention strategies aligned with overall business objectives Collaborates with Marketing, Acquisition, Product and Customer Support teams to ensure retention initiatives are fully integrated and effectively...

Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant Handle calls from customers considering cancellations or downgrades, aiming to retain them by understanding their concerns and providing tailored solutions. In this fast-paced,...

Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make...

Our client in Isando is seeking a Shipping Customer Service Supervisor to manage customer interactions, resolve shipping issues, and coordinate with teams to ensure timely deliveries. Requirements: - Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field. - Minimum of 3–5 years of experience in customer service, shipping, or logistics, with at least...

About Us Quanteq Solutions empowers Australian businesses through expert outsourcing and BPO services that enhance efficiency and support growth. The company delivers tailored strategic consulting and operational support. Quanteq Solutions helps organizations, optimize workflows, improve customer engagement, and manage resources effectively. Duties & Responsibilities - Problem-Solving and...

Overview BME Metallurgy a division of Omnia Group, is in the business of procuring and distribution of chemicals, products and services into the mining industry. It is a major player in the South African market with a significant footprint in Africa and the intent of further developing a growth strategy to becoming a key player in Africa, as well as aspiring to become a player in the global...

Your Role The Customer Service Team Lead is responsible for leading, managing, and developing a team of Customer Service Representatives within an assigned territory. The role ensures high-quality service delivery, operational efficiency, and compliance with standard operating procedures while driving continuous improvement in customer experience, team performance, and internal processes. This...

About The Job What is our client? At our client, we're revolutionising the way chiropractic clinics acquire new patients. We make chiropractors' lives easier by automating patient acquisition with AI and helping clinics grow sustainably. What will you do as a Customer Success Associate? You'll be the person responsible for helping our clients get the most out of their our client...

Customer Care Agent (German Speaker) Full-time (40hrs a week), Remote South Africa Check out The Global Talent Co.'s talent network: About Us: At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing...

We're looking for a Customer Experience Executive to join the team Our client is a fast-growing women's wellness brand committed to honest nutrition, education, and building a supportive community. As they continue to scale, they're looking for a Customer Experience Executive to play a key role in shaping meaningful, people-first customer journeys. This role goes beyond answering queries — it's...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible utilisation of work related resources - Prevent...

About Us: We're a fast-growing women's wellness brand committed to honest nutrition, education, and community. Role Overview: We are seeking a Customer Experience Executive to go beyond answering queries. You will shape the customer journey using empathy, data, and insights. Key Responsibilities: - Respond to customer enquiries via email, social platforms, and DMs - Provide guidance on...

A leading land based operator is expanding portfolios and they have exciting opportunities in their brand new iGaming venture. They have an amazing job opportunity for a Retention Manager to join their team in Johannesburg . You will be responsible for creating, implementing and analysing retention campaigns across all channels and at all stages of the customer lifecycle in order to retain...

- Primary objective is to generate New Business for the Company (both Facultative & Treaty). - You will oversee the facultative business - Ongoing Client Servicing & Entertainment - Assist with client relationships and retention - You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the company and management...

Employer Description Insurance company that provides a range of financial services. Job Description Your duties will encompass: - Accurately identify the origin and reason for policy cancellations (or cancelled policies). - Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation). - Gain an...

SUMMARY: My Client is in search of a suitably qualified and experienced individual (dynamic and data-driven) to assume the above-mentioned role within their organisation. The successful incumbent will take full ownership of customer retention strategies across multiple African markets. This high-impact leadership role blends strategy, creativity, analytics, and team leadership to drive player...

Our client has an opportunity available for a Retentions Consultants in Budgets. Requirements: - Matric or SAQA accredited- essential. - Regulatory exam 5 would be advantageous. - 1 year sales experience- essential. - 1 year retentions experience- advantageous. Responsibilities: - Provide a quality service to customers while identifying opportunities to secure new business or support...

At least 1 + years’ experience in a similar position Client retention and sales administration experience Attention to detail Strong communication and people skills Ability to work in high pressured sales environments Team player Excellent time management, planning and organisational skills Job description:Customers renewals Quotations Billing queries Product queries Address customer...

Description naResponsible for processing of all cancellation or surrender requests of policies including but not limited to handling inbound and outbound calls. Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets. Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality...

This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital...