A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong leadership and analytical skills. The role...
Who are we? Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to...
Location: Cape Town Industry: Debt Review Position: Quality Assurance Agent Job Purpose We are looking for a detail-oriented and compliance-driven Quality Assurance Agent to monitor sales and client interactions, ensure NCR compliance and maintain the highest service standards within our Debt Review division. Key Responsibilities - Monitor and score recorded agent calls - Conduct file and...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...
Job Purpose We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities - Quality Monitoring: Evaluate customer interactions and service delivery...
Fusion Global is a forward-thinking BPO with offices based in the heart of Umhlanga Ridge.They provide a platform where you can thrive, grow, and be well rewarded for your contribution.We currently work alongside one of the UK's largest Insolvency/Debt Solution providers. We seek an outstanding Quality Assurance Agent with experience in the UK Debt Advice Sector to join our growing...
We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintainedQualifications: Grade 12/Matric 3-4 years of call centre experience 1 year QA experience (preferred ) Multilingual Proficiency Strong listening skills Effective internal communication Teamwork...
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIES- Create scorecards providing accurate feedback- Listening to and assessing calls- Provide accurate feedback- Report on any trends or patterns that may be occurring- Filter...
Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!!- Full Training is provided- Qualifications &...
Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and customers to provide feedback to employees...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along...
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IGT Solutions Team Lead - Talent Acquisition Group at IGT Solutions As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations...
Functional Description As a Quality Assurance Controller, your primary responsibility will be to conduct verification, testing and reporting of data accuracy, integrity, and reliability across various research projects. You will play a crucial role in maintaining high-quality data throughout the data lifecycle, with specific focus on data collection and its output. Your efforts will directly...
A leading blood service organization is seeking a qualified Blood Bank Technician to perform essential testing functions and ensure compliance with standards. Responsibilities include routine manual and automated testing, checking inventory levels, and documenting customer interactions. Candidates must be HPCSA registered and possess strong skills in quality assurance and customer service. The...
Quality Assurance & Service Delivery Integrity Analyst Job Type: Permanent employee, Full-time · South Africa - REMOTE Salary: 400,000 - 580,000 R per year Salary: £30,000 - £40,000 (depending on experience) Job Description At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...
A recruitment firm in Gqeberha is seeking a Quality Assurance Controller to conduct data verification and testing across various projects. This role involves the analysis, documentation, and reporting of data quality metrics, ensuring the integrity of data used for business decisions. The ideal candidate has over two years of experience in data quality assurance, strong analytical and...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Operations for a Quality Assurance Consultant in Shared Services to be based in Cape Town / Centurion. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback...
Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers...