Who are we? Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to...
Location: Cape Town Industry: Debt Review Position: Quality Assurance Agent Job Purpose We are looking for a detail-oriented and compliance-driven Quality Assurance Agent to monitor sales and client interactions, ensure NCR compliance and maintain the highest service standards within our Debt Review division. Key Responsibilities - Monitor and score recorded agent calls - Conduct file and...
Fusion Global is a forward-thinking BPO with offices based in the heart of Umhlanga Ridge.They provide a platform where you can thrive, grow, and be well rewarded for your contribution.We currently work alongside one of the UK's largest Insolvency/Debt Solution providers. We seek an outstanding Quality Assurance Agent with experience in the UK Debt Advice Sector to join our growing...
We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintainedQualifications: Grade 12/Matric 3-4 years of call centre experience 1 year QA experience (preferred ) Multilingual Proficiency Strong listening skills Effective internal communication Teamwork...
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIES- Create scorecards providing accurate feedback- Listening to and assessing calls- Provide accurate feedback- Report on any trends or patterns that may be occurring- Filter...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...
Job Purpose We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities - Quality Monitoring: Evaluate customer interactions and service delivery...
Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!!- Full Training is provided- Qualifications &...
Quality Assurance Team Leader CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and...
Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : February 12, 2026 Key Responsibilities Quality Control & Evaluation: - Conduct quality checks on lead servicing and client interactions. - Review client communication, administrative accuracy, and service delivery. Reporting & Feedback: - Compile accurate, insightful quality reports highlighting trends, risks, and...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Job Title: QA Analyst (DD) Location: Johannesburg, South Africa (Onsite – USA hours as required) About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team supports some of the world's fastest-growing brands to scale smarter and deliver...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Required Skills and Experience: - 5 + years in Software Quality Assurance - Proven hands-on experience testing web applications and REST APIs - Experience with SaaS platforms (FinTech / RegTech / Banking strongly preferred) - Hands-on exposure to Azure-based environments - Comfortable operating in fast-paced, backlog-heavy environments - Technical Skills - Test Design: Test planning, case...
Job Title: Quality Assurance Supervisor Report to: Operations Seniority Level: Mid-Career (2 - 4 yrs exp) Type: 3 months temp role with possibility of perm Duties and Responsibilities: - Purpose: The Quality Supervisor is responsible for overseeing day-to-day quality and food safety activities on site to ensure products consistently meet internal standards, customer requirements, and regulatory...
Our client based in Cape Town is seeking a BPO Quality Assurance to join their fast growing team within the UK Campaign. The BPO Quality Assurance is responsible for monitoring calls/ transactions, reporting, and feedback to the agent. Job Purpose:Assisting in the smooth operation of QA in order to meet business, internal, and certification requirements; this may include gathering client...
Salary Package: R20k pm + Benefits - Benefits include medical aid and group risk with a funeral plan. Note benefits only activate after the 3rd month of the 6 month probation period. The Employer: Our client is a leading commission-free online investment platform committed to transparency and safety. Clients’ deposits are kept in segregated and safe accounts. There are no hidden fees or charges....
As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication. Evaluating Call Quality - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance...
Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite quality standards Key Competencies: Coach...
Quality Assurance Agent required The offer: - R4500 Basic Salary plus + Commission *- An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. Salary: From R4,500.00 per month Ability to commute/relocate: - Phoenix, KwaZulu-Natal: Reliably commute or planning to...