Quality Assurance Agent jobs in Gauteng

A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong leadership and analytical skills. The role...

Job Purpose We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met. Key Responsibilities - Quality Monitoring: Evaluate customer interactions and service delivery...

Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and customers to provide feedback to employees...

A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along...

Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...

Select how often (in days) to receive an alert: Create Alert A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...

Senior Quality Assurance Technologist – Spartan Company RCL Foods Job Title: Senior Quality Assurance Technologist – Spartan Functions: SHEQ Job Type Classification: Permanent Location: Spartan, Gauteng, South Africa Closing Date: 2026-01-15 Reference Number: RCL260105-3 Purpose Of The Role Maintain Food Safety and Quality management system. Ensure that the correct quality standard. Keep...

Overview We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be. Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that...

A healthcare administration company seeks a Clinical Quality Assurance Officer in Centurion, Gauteng, to ensure clinical services meet quality standards and regulatory requirements. This role focuses on improving member care and clinical outcomes, requiring 3–5 years of relevant experience and a background in clinical quality assurance. Candidates should possess strong analytical skills,...

A leading training organization in Johannesburg is seeking a Learning Programme Compliance Specialist to ensure that all training programmes meet South African accreditation standards. This role involves managing the accreditation process, overseeing learning materials, and implementing quality assurance measures. The ideal candidate has proven experience with SETA and QCTO, deep knowledge of...

Role Purpose To perform quality control and quality assurance on business system data, ensuring standards are met and the quality assurance process is effectively maintained and monitored. Requirements QUALIFICATIONS - Grade 12 or equivalent qualifcation (Essential). - Relevant degree or tertiary qualification (Desirable). - Relevant product, process, system and legislation training...

A leading financial services company in Johannesburg is seeking a Quality Assurer to ensure adherence to quality standards across the business. The ideal candidate has at least 3-5 years of experience in the Financial Services industry and a relevant NQF qualification. Responsibilities include managing quality delivery, stakeholder relations, and preparing monthly reports. This role offers an...

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech...

About the job Quality Assurance Pharmacist Keypurpose: To ensure that the Company complies with the Quality principles as set out by legislation of the Medicines Control Council (MCC) and the South African Pharmacy Council (SAPC) and to ensure products released by the company onto the market meet all quality specifications. Duties and responsibilities: - GMP/GWP/GDP compliance -...

Position: Clinical Quality Assurance Officer Location: Centurion, Gauteng Position Purpose: To ensure that clinical services meet established quality standards, regulatory requirements, and best practice clinical guidelines. This role drives measurable improvements in member care, clinical outcomes, utilization management, and adherence to statutory frameworks. Experience: - 3–5 years’...

Talent Pool: Clinical Quality Assurer MMH251111-6 Momentum Johannesburg, Gauteng, South Africa Role Purpose The purpose of this job is to manage and maintain databases and internal quality systems to ensure that treatment units achieve their quality standards and objectives. Requirements - Matric is essential - Registered Nurse or Pharmacy Degree is essential - Registration with South...

Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees within the organization adhere to quality standards and procedures, monitoring and evaluating the performance of individuals or teams to identify areas for improvement and ensure consistency in delivering...

A leading financial institution in Johannesburg is seeking a Quality Assessor to enhance customer service quality at its Customer Call Centre. The role involves monitoring agent interactions, providing feedback, and generating quality reports to ensure compliance and service standards. Ideal candidates have a diploma in Business Management and experience in call centre environments. This position...

Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Operations for a Quality Assurance Consultant in Shared Services to be based in Cape Town / Centurion. Job Purpose - The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback...

Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose - The Quality Assurance Consultant monitors and analyzes the interactions of agents and customers...