Company Description A Financial Services business based in Hillcrest is seeking a QA Tester to start ASAP. Job Description:KEY RESPONSIBILITIES:Product knowledge- Ability to learn and understand the requirements of the various Marriott products- Ability to learn the rules around the various financial products and how they are applied in the various systems Process knowledge- Develop a good...
An established CMT factory in the South Coast of Durban is seeking a Quality Assurer / Quality Controller Minimum Requirements - Matric - essential - Ability to read, write & count - Good understanding and communication of English - Attention to Detail Key Competencies- A Quality personnel has to maintain a right Quality Management System to ensure quality of product;- Ensure that...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...
Responsibilities: - Regular visits to external CMT factories along with the in-house factory - monitor the quality at each production stage and report on defect findings. - Inspecting, Measuring and Submitting documentation for FF, PPS, and BPS samples - Checking PP markers before production for each style with the Cutting room Manager. - All round quality control for all styles whilst following...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...
Provides a "hands-on" service in controlling deliverable documentation in Manufacturing/Production. Application Instructions:Duties and Responsibilities:Manage Documentation: Oversee the intake, handling, and storage of documentation. Document Control: Develop and implement processes for document control, ensuring all documentation meets formal requirements and standards. Review and Update:...
- Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times. - Assist with technical support provided by the department, both telephonic and at the counter. - Responsible for the mechanical and electronic testing and repair of all products. - Ensure that all equipment...
General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers, and project managers...
About the Role A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines,...
Key Responsibilities: - Manage full order lifecycle: briefing, sampling, costings, tech packs, orders, delivery timelines - Liaise with Buyers, QA, local and international suppliers (including China) - Track all approvals: trims, fabrics, styles, lab dips, fit and PP samples - Coordinate pricing samples and ensure all paperwork is submitted timeously - Maintain accurate shipment and delivery...
Key Responsibilities: - Supervise and coordinate daily production and changeovers - Ensure machines, tooling, and processes run efficiently from shift start - Monitor output, quality, downtime, and production targets - Troubleshoot production and equipment issues - Maintain quality standards with QA and Engineering teams - Manage raw materials, stock counts, and waste...
My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry. We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers, and project managers...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 06, 2026 Job Advert Summary - Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products. - National Bioproducts Institute NPC...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...
Job description: General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers,...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...