qa in a call centre jobs in Cape Town

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...

The overall objective of this role will be to support the Head of VIP and Customer Success in improving customer service and maintaining high levels of performance from all staff whilst achieving customer satisfaction goals. Minimum Requirements: - Tertiary Qualification (Pre-requisite) - 3- 5 years experience within Call Centre Management role (preferably iGaming) - Strong Leadership skills -...

Call Centre Agent Area; Cape Town Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is provided Our client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be...

Job Description:We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Location:Table View / Parklands / Milnerton Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain...

A prominent property group is seeking skilled Leads Specialists with in-depth knowledge of the Cape Town residential rental market. Minimum Requirements Qualification: - Matric Certificate - PPRA Fidelity Fund Certificate (advantageous) Experience: - Minimum 3 years experience in a call centre environment (insurance or sales advantageous) Key Competencies - Proven ability to sell...

Role Overview As a Call Centre Agent (Customer Service Representative), you will serve as the first point of contact for customers, representing the company in a professional and customer-focused manner. We are looking for individuals who are passionate about resolving customer issues, answering queries, and delivering exceptional customer service with care and professionalism. In essence, this...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service...

The Opportunity: Join Fundwell’s 2026 Expansion Phase Are you a high-energy sales hunter looking for more than just a "job"? VirtuHire is the exclusive growth partner to Fundwell, a premier US-based business financing firm. As we kick off January 2026, we have opened a limited number of seats for our newest intake. We are rapidly scaling our Cape Town hub toward a 200-seat powerhouse, and we...

Montague Gardens Vehicle Call Centre Sales Manager Appointment: Permanent, full-time position Salary: R15 000 CTC per month plus commission Benefits: Pension, Medical aid and Funeral benefits A well established, large Multi Franchise Dealership is looking for an experienced Vehicle Call Centre Sales Manager. The successful candidate will be responsible for planning, managing, monitoring the...

A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and...

, Permanent Position: Call Centre Agent Company Overview: Msuez Uk is a leading provider of customer service solutions in the United Kingdom. With over 10 years of experience, we have built a reputation for excellence in delivering exceptional customer experiences. We have recently expanded our operations to Cape Town, South Africa and are looking for highly motivated and skilled individuals to...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

One of is in need of a Customer service Call centre Agent to join them in Bellville on a short term contract. Pharmaceutical products wholesaler. Candidate must reside within close range of Bellville. Working hours: 7:30 - 17:00, Monday to Friday at office Pay R 45 per hour Looking for an energetic, customer service consultant Offers a great customer service to clients Taking order from...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and collaborate with leadership to refine...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...

One of is in need of a Customer service Call centre Agent to join them in Bellville on a 3 month contract. Pharmaceutical products wholesaler. Candidate must reside within close range to Bellville. Looking for an energetic, customer service consultant Offers a great customer service to clients Taking order from customers and upselling Must have a clear criminal record Top performer -...

One of our clients in the catering industry is in need of a Customer service Call Centre Agent to join them in Brackenfell on a 3-month contract. Candidate must reside within close range to Brackenfell. Candidate must be fluent in English and Afrikaans. Looking for an energetic, target call centre agent who is a hunter Offers a great customer service to clients Taking order from customers...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service...

URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must have 6- 12 months experience in US Contact Centre experience • Insurance experience is advantages • Must be...

One of is in need of a Customer service Call centre Agent (Outbound) to join them in Bellville on a 3 month contract. Pharmaceutical products wholesaler. Candidate must reside within close range to Bellville. Looking for an energetic, target call centre agent who is a hunter Offers a great customer service to clients Taking order from customers and upselling Must have a clear criminal...