problem incident manager jobs in Midrand

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

Role Summary This is a senior, highly technical role focused on delivering exceptional customer experience, maintaining SLA compliance, and driving long-term service stability across large-scale telecommunications networks. Working across OSS/BSS environments, the Problem Manager will lead proactive problem management, investigate complex service issues, and implement permanent corrective...

A transportation management company in Centurion seeks an Entry Level candidate for incident monitoring. Responsibilities include detecting incidents, logging them accurately, and coordinating with response units during emergencies. Successful candidates should possess Grade 12, at least 2 years of relevant experience, and strong communication skills. The role demands a team player who can manage...

A transportation services company in Centurion seeks a candidate for a role that revolves around incident management and CCTV surveillance. Candidates should have at least Grade 12 and two years of relevant experience. Key responsibilities include monitoring incidents, logging and reporting incidents efficiently, and coordinating road service responses. This role demands strong communication...

A leading surveillance management company located in Centurion is looking for an Entry Level Incident Manager. The role involves monitoring and detecting incidents, accurate logging, and dispatching services. Candidates should have Grade 12, at least 2 years' experience in incident management systems or CCTV surveillance, and be fluent in at least 2 languages. Strong communication skills are...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

A telecommunications company in Centurion is seeking a Senior Problem Manager to oversee network stability and exceptional customer service. The role requires collaboration with various teams to ensure high availability across networks. A degree in a technical field and extensive experience in network operations are essential. This position involves leading complex issue investigations and...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE As part of the Customer-facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cybersecurity Incident Manager is to detect, respond to, investigate, and mitigate cyber threats and incidents that occur within the organization's network and information systems. The Cybersecurity...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...