Major Incident Manager jobs in Midrand

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players,...

ROLE PURPOSE As part of the Customer-facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cybersecurity Incident Manager is to detect, respond to, investigate, and mitigate cyber threats and incidents that occur within the organization's network and information systems. The Cybersecurity...

Maintenance Manager Job Duties: - Perform general maintenance on factory, machinery, and building (interior/exterior). - Maintain mechanical and electrical equipment according to checklists and SOPs. - Implement and manage preventative maintenance plans. - Monitor fuel levels and coordinate with contractors for after-hours/weekend support. - Respond to breakdowns, perform root cause...

Design and implement advanced security controls across on-pre, Azure, and Microsoft 365 Configure, manage, and optimize enterprise firewalls and Web Application Firewalls Own and optimise key security tools: Firewalls, Web Servers, SIEM, EDR, DLP and vulnerability platforms Work closely with outsourced SOC teams, managing SLAs and performance metrics Lead major security incidents, forensic...

If firewalls, zero-trust and threat hunting gets your heart racing, then this one is for you. Our client is looking for a Senior Information Security Engineer to help strengthen and evolve their security landscape across on-prem, cloud and SaaS environments. Design and implement advanced security controls across on-pre, Azure, and Microsoft 365 Configure, manage, and optimize enterprise firewalls...

Job Description Summary To provide support to the QA department to ensure timely batch releases and to meet with quali-ty and regulatory objectives. Job Description Major accountabilities: - Support with temperature logger downloads and assessments for batch release. - Preparation of batch release support documents. - Creation and updating of master release documents and maintenance of...

DevOps Operations Engineer (AWS) (Entry) (Contract) - Gauteng/Hybrid - ISB502166 Our client is seeking an Operations Engineer. The mission is to enhance and maintain the operational quality of IT applications and support the product owner's operational needs. The position involves ensuring the effective operation and security of AWS-integrated systems. Entry-level opportunity DevOps role in...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Minimum Requirements: - IT National diploma - preferred - 1 to 2 years relevant experience - Linux and Oracle experience Advantageous: - Certified AWS Cloud practitioner - Experience with testing and deploying within a Cloud environment - Big Data exposure - Use of Automation tools - Able to work as a DevOps Engineer Responsibilities: - Participation in complete life cycle of support issues...

ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: - Visibility at a management level within Vodacom Business and in the Customer environment - Awareness of the Customer's business priorities, objectives and business drivers -...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSEThe Service Assurance Manger is responsible for Services provided to customers who are selected based on their high Service Level Agreements on their strategic value to the business, monetary spend, number of sites, network complexity and a high demand for a focused group to manage these sensitive accounts. The Service Assurance Manager is responsible for managing a team of engineers...

ROLE PURPOSE Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of digital transformation and cybersecurity. Our...

ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...