problem incident manager jobs in Centurion

Role Summary This is a senior, highly technical role focused on delivering exceptional customer experience, maintaining SLA compliance, and driving long-term service stability across large-scale telecommunications networks. Working across OSS/BSS environments, the Problem Manager will lead proactive problem management, investigate complex service issues, and implement permanent corrective...

Brief description The main purpose of this position is to manage the Problem and Incident Management processes to reduce the impact of IT incidents on end users. This includes tracking IT incidents, performing trend analysis, conducting post-mortems after major incidents and organising the problem management team to carry out root cause analysis. Detailed description- Prioritise and escalate IT...

A transportation services company in Centurion seeks a candidate for a role that revolves around incident management and CCTV surveillance. Candidates should have at least Grade 12 and two years of relevant experience. Key responsibilities include monitoring incidents, logging and reporting incidents efficiently, and coordinating road service responses. This role demands strong communication...

A transportation management company in Centurion seeks an Entry Level candidate for incident monitoring. Responsibilities include detecting incidents, logging them accurately, and coordinating with response units during emergencies. Successful candidates should possess Grade 12, at least 2 years of relevant experience, and strong communication skills. The role demands a team player who can manage...

A leading surveillance management company located in Centurion is looking for an Entry Level Incident Manager. The role involves monitoring and detecting incidents, accurate logging, and dispatching services. Candidates should have Grade 12, at least 2 years' experience in incident management systems or CCTV surveillance, and be fluent in at least 2 languages. Strong communication skills are...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

About Discovery About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders,...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

A logistics company in Pretoria is seeking an Operational Support Coordinator. The role focuses on monitoring vehicle activity, managing incidents, and ensuring compliance with health and safety standards. Ideal candidates will have a matric certificate and be proficient in Microsoft Office. Required skills include attention to detail, problem-solving, and effective communication. This position...

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players,...

A telecommunications company in Centurion is seeking a Senior Problem Manager to oversee network stability and exceptional customer service. The role requires collaboration with various teams to ensure high availability across networks. A degree in a technical field and extensive experience in network operations are essential. This position involves leading complex issue investigations and...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

A leading financial services provider in Pretoria is seeking an Incident Manager to oversee major incidents, coordinate with stakeholders, and ensure effective communication. The ideal candidate should have over 2 years of experience in Incident Management, along with excellent communication skills and a relevant IT degree. Responsibilities include managing service restoration processes, driving...

A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE As part of the Customer-facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cybersecurity Incident Manager is to detect, respond to, investigate, and mitigate cyber threats and incidents that occur within the organization's network and information systems. The Cybersecurity...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...