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Customer Service Manager jobs in Ethekwini
A Retail Company in Durban is seeking an experienced Branch Manager to oversee daily operations, ensure customer satisfaction, and drive store profitability. The ideal candidate will have 3-5 years of management experience in the retail sector and a Grade 12 qualification, while a diploma in management or business is advantageous. Responsibilities include sales and stock management, staff...
The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account updates and...
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air...
About the job National Customer Services Centre Manager National CSC Manager MinimumRequirements: - Matric (Grade 12) - A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory - Valid Code EB driver's license - A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level -...
National Customer Service Center Manager, DBN About the job National Customer Service Center Manager, DBN Job Description: National Customer Service Centre (CSC) Manager Location: Durban, South Africa Department: Customer Service Job Level: Management Purpose of the Role The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and...
Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...
Are you a passionate and detail-driven professional ready to make a real impact? Join us as a Customer Service Manager, where you’ll take the lead in ensuring smooth, accurate, and timely communication between our stores, distribution centers, and transport teams. Your role will be essential in delivering exceptional service by managing orders, ETAs, store queries and helping us create a seamless...
We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...
The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Campaign Manager takes pride in providing the best...
A leading contact center in Durban is seeking a dedicated leader to drive operational performance by guiding agents towards achieving daily and weekly targets. Responsibilities include resolving workplace disputes, maintaining service levels, and coaching team members to enhance productivity and quality. The ideal candidate will foster a high-quality work environment that promotes engagement and...
About the Role Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating across multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well-being, professional development, and long-term career growth. This is an on-site position based at our Durban North Coast...
Customer Service Representative | Discovery Careers Full Time Durban, South Africa Posted 7 days ago 200500 ZAR / YearDiscovery Limited Disclaimer: This job listing is for informational purposes only and is not posted or endorsed by the official hiring organisation. For the most accurate and up-to-date details, please visit the official careers page.Discovery is a leading company in South Africa,...
A global religious organization is seeking a Store Clerk Lead in Durban. This part-time role involves directing store operations, providing excellent customer service, and managing inventory. The ideal candidate must be an endorsed member of the church with relevant educational background and experience in retail or customer service. Strong leadership and interpersonal skills are essential for...
A leading recruitment agency seeks a Customer Service Manager in Durban to establish and lead a national Customer Service function. This role involves transforming and standardizing service practices, enhancing customer satisfaction, and managing a high-performing team. Ideal candidates will have proven leadership experience in customer service or logistics and strong change management skills....
A leading recruitment firm seeks a National Customer Services Centre Manager in Durban. This role involves overseeing client relationship management, driving business development, and ensuring efficient operations within the call center. Candidates should have over 7 years of call center experience, with at least 3 years in a supervisory role, and a degree in management or business administration...
About the job Customer Services Team Leader Key purpose: To manage supervise planners, internal sales coordinators and cash sales personnel. Duties and experience: - Issue weekly production schedules for production requirements. - Plans are up to date and always showing an accurate reflection of what is running. - Plan reflects all job delays. - Planning information prepared for review...
A leading customer service firm in Durban is seeking a National Customer Service Center Manager to oversee call center operations. The successful candidate will be responsible for managing performance, budgeting, and staff development. Required qualifications include at least 7 years of call centre experience and a degree in management or business. Strong leadership skills and a commitment to...
German-Speaking Customer Service Advisor – Reta... Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well‑being, professional development, and long‑term career growth. This is an on‑site position based at...
A dynamic recruitment agency in South Africa is looking for a Customer Service Manager responsible for systems and process management, compliance, and ensuring service excellence. The ideal candidate will have 3-5 years of customer service experience and at least 2 years in a leadership role within a contact center or telecommunications environment. Competencies in managing teams and resolving...