Customer Retention Manager jobs in Ethekwini

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...

iKhokha is a place where chance takers become change makers. At iKhokha, we're made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 13, 2026 SUMMARY - The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a Sales...

Join our high-performing team and lead the way in driving operational excellence and sales success! We're looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You'll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service - all while leading and developing a...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : December 31, 2026 Responsibilities - We have an amazing opportunity for a Retention Specialist to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star? - The successful candidate will be responsible for managing SMS and Email campaigns tailored to both active and dormant users,...

Location- KZN Durban- On-site- Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical- FAIS Affected- FAIS Affected - YesJob Purpose- To design and implement customer retention strategies to increase loyalty and retain business on short and long term insurance products.Responsibilities: - Analyse customer feedback, negotiate with...

Job Description: IT Sales & Retention Consultant Location: Westlands, NairobiHours: Full Time Company Overview Join a leading UK-based Managed Service Provider, renowned for its rapid growth and market leadership in IT Services, Managed Services, and VoIP/hosted telephony. This dynamic environment offers significant opportunities for career progression and professional development. Role...

We have the PERFECT job for you. Are you ready to develop skills that will last you a life time? Keep Reading. As a Retention consultant you will be the voice of our fortune thousands clients. Responsibilities: - Growing current clients portfolio - Identifying cross selling opportunities and provide leads - Delivering excellent clients service - Servicing of dedicated clients - Proccesing of...

Key Responsibilities: - Develop and execute sales strategies to achieve revenue targets. - Build and maintain a strong B2B sales pipeline. - Lead sales and customer engagement activities. - Monitor commercial metrics such as pricing, margins, and basket-building. - Represent the company professionally in client interactions. Requirements: - Degree in Business/ Marketing, or related field. - 57...

Job Title: CRM Specialist Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Customer Engagement Manager About Playa Bets: Playa Bets is one of South Africa's leading online sports betting and casino platforms. We are passionate about delivering an engaging, rewarding, and...

Role overview: This role leads revenue and customer growth across the HORECA channel in a fast-growing FMCG business. It suits a commercially driven professional who excels at building winning sales strategies, expanding key accounts, and turning customer insight into measurable results. You’ll own strategic account development, strengthen senior stakeholder relationships, and work...

Overview Hire Resolve’s client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention. Responsibilities: Develop and maintain relationships with key customers in the electronics...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...

A Retail Company in Durban is seeking an experienced Branch Manager to oversee daily operations, ensure customer satisfaction, and drive store profitability. The ideal candidate will have 3-5 years of management experience in the retail sector and a Grade 12 qualification, while a diploma in management or business is advantageous. Responsibilities include sales and stock management, staff...

A leading retail company in Durban seeks an experienced store manager to drive sales and ensure customer satisfaction. The ideal candidate has a Matric certificate and a minimum of 3 years retail experience, including 2 years in a leadership role. Responsibilities involve managing a team, controlling expenses, and executing merchandising strategies. Join a company that values its people and...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

Rewardsco is more than a workplace – it’s a Community where you can thrive, grow and be rewarded for your contributions. Enjoy bankable commission, comprehensive benefits, a vibrant, supportive working environment and career development opportunities when you Walk the Rewardsco Way! Your Duties: - Meet and smash your monthly sales goals - Serve your customers with pride and excellence - Take...

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...