Customer Retention Manager jobs in Cape Town

CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...

Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner...

Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...

We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...

A leading online education provider in Cape Town is seeking a Director of Student Success. This pivotal role will manage teams across Degree and Exec Ed functions, drive student outcomes, and lead retention strategies for multiple university partners. The ideal candidate will have 5-7 years in a similar role, a strong customer service background in the Edtech industry, and proven leadership...

Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from our vibrant Cape Town office where...

Job Title: Retentions Agent Job Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from...

Job Title: Retention Advisor Job Description Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives You’ll be working on-site from our vibrant...

ooba is seeking an Insurance Retentions Consultant to join its dynamic Insurance Division. The purpose of this role is to support insurance retention activities related to BI/MPP policies, cancellations and Capital Legacy referrals. The consultant will focus on client engagement, retention performance, lead management and consistent achievement of daily and monthly targets. Qualifications and...

Purpose of the Role As a Retention Sales Agent, you will be required to showcase and sell the products and/or services, using your communication skills, via various communications channels, such as telephone, email, chat or internet. You will be building relationships with our potential clients and have the ability to connect with people quickly. As a sales agent, you will be counted on to get...

Introduction- Are you a motivated communicator with a passion for helping people and building lasting relationships? At Zestlife, we pride ourselves on providing cover you can trust and service you can depend on. We’re looking for a Retention Agent to join our Client Services team — someone who can engage with clients, resolve challenges, and ensure they continue to experience the peace of mind...

Company Description: We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring excellent customer service is maintained at all...

Your Purpose...- The purpose of this role is retaining members in line with the retention strategy to members that have cancelled or have requested cancelation of their membership.- Do the best work of your life by enabling experiences that help people live an active life- To focus on giving members an irresistible experience Your Duties & Responsibilities- To always do your bit towards...

Our Client is a South African fintech company, pioneeringthe future of payments. They are passionate and collaborative team ofdevelopers, engineers, visionaries, techies, geeks and nerds! They buildproducts that make payments personal and rewarding fur customers and merchantsalike. We are looking for experienced Growth & RetentionLead or Merchant Growth Manager with demonstrated sales, customer...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Customer Success Manager Hybrid (Home & Office) based in Cape Town Full-time 08h00 17:00 (Monday to Friday) As a Customer Success Manager (CSM), you will be the trusted advisor and main point of contact for our clients post-implementation. Monitor customer health, identify potential issues, and proactively address challenges to ensure a positive customer experience and reduce churn. Your...

Location: Stellenbosch (Hybrid 2 days in office to start, with increased flexibility over time) A fast-growing payments technology business is seeking an experienced Network Customer Relationship Manager to join its team in Stellenbosch. This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction...

Empower creators. Champion their success. Scale impact. 💥 We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve...

RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a Driven and Results-Oriented Retention Strategist to join our team. TheRetention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable...

Description Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives You’ll be working on-site from our vibrant Cape Town office where creativity...