customer experience manager jobs in Franschhoek

A recruitment agency is seeking a motivated Luxury Retail Consultant in Franschhoek. The successful candidate will deliver excellent customer service, support sales, and ensure smooth store operations. Qualifications include Grade 12 / Matric and 2-3 years of retail experience. Responsibilities involve assisting customers, processing payments, and maintaining stock levels. This role requires...

An upscale restaurant located just outside Franschhoek is seeking a Restaurant Floor Manager to oversee daily operations and lead the front-of-house team. The ideal candidate will have a National Senior Certificate and at least two years of experience in a similar role, along with strong client service skills and the ability to handle feedback. This dynamic position requires fluency in Afrikaans...

A leading boutique hotel collection in Franschhoek is seeking a dedicated Assistant Housekeeping Manager. This role involves supervising and training housekeeping staff, conducting inspections, managing inventory, and ensuring guest satisfaction in a luxurious environment. The ideal candidate must have at least 2 years of experience in a 5-star hotel, excellent communication skills in English and...

A hospitality management company in Franschhoek is seeking an experienced Duty Manager. The successful candidate will ensure seamless guest experiences, handle guest feedback and complaints, and oversee front office operations. Ideal candidates will have a minimum of 3 years in hotel management, particularly in a 5-star establishment. Proficiency in Protel and Microsoft Office is essential. The...

A well-established hospitality venue in Franschhoek seeks a hands-on Restaurant and Bar Manager to oversee daily operations, team leadership, and guest experience. The ideal candidate should have 2–3 years of experience, strong knowledge of restaurant and bar operations, and a solid financial understanding. Responsibilities include managing a team, ensuring consistent quality service, and...

General Manager required for a Luxury Boutique Hotel in the Franschhoek region. Main Responsibilities: - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and...

A leading retail company seeks a Retail Store Manager in Paarl, Western Cape. This role is crucial for managing store operations, optimizing profits, and ensuring outstanding customer service. Responsibilities include inventory management, staff training, and maintaining high standards of cleanliness and safety. Candidates should have a minimum of 5 years’ experience in retail management, strong...

THE OPPORTUNITY THAT AWAITS YOU Are you the kind of person who thrives on building relationships, solving problems, and making clients feel like VIPs? Do you get a buzz from turning challenges into opportunities and data into insights? If so, we've got the perfect stage for you to shine This isn't just another support job – it's about being the heartbeat of client success. You'll be part of a...

A prestigious Wine Estate in Franschhoek is seeking a Tasting Room & Wine Club Manager for a permanent, fully on-site role. The successful candidate will oversee operations, lead a team, and curate memorable wine experiences. With a minimum of 5 years’ experience in hospitality or wine management and strong skills in systems like Commerce7, this role offers an opportunity to contribute to one of...

A hospitality management firm is seeking an experienced Hospitality Manager located in Franschhoek, South Africa. The ideal candidate will oversee various operations, such as managing hospitality budgets and events. A strong background in fine dining, excellent communication skills in English and Afrikaans, and relevant qualifications are essential. This role demands leadership and a customer...

A leading catering company in Stellenbosch is looking for a Cashier to manage transactions and enhance customer experiences. The successful candidate will have a Matric or equivalent, with 2-5 years of catering experience and solid customer service skills. Responsibilities include handling cash registers, issuing receipts, and resolving customer complaints in a fast-paced environment. Join a team...

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry...

A leading retail company in Stellenbosch is looking for a dedicated individual to ensure service excellence at the point of sale. The role involves managing operational activities, training shop assistants, and resolving customer queries while maintaining high standards of service. Ideal candidates will have a Grade 12 qualification, relevant retail experience, and possess strong communication...

Overview Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives. We’re playfully rebellious and always...

A luxury hospitality group in Franschhoek is seeking a Night Auditor to oversee hotel operations during night shifts. Responsibilities include welcoming guests, managing front office operations, conducting audits, and ensuring guest satisfaction. Candidates should have a hospitality diploma or relevant experience in a five-star hotel plus excellent communication skills. Knowledge of operational...

A dynamic tech company in South Africa is seeking a Customer Experience Sales Specialist to integrate outstanding customer service with sales strategies. This remote role requires a minimum of one year of customer support and sales experience. Responsibilities include resolving inquiries, upselling products, and enhancing customer loyalty. Benefits include sales incentives, health coverage, and...

A leading luxury hospitality establishment is seeking a skilled Reservation Manager to oversee the reservations function. This role requires expertise in managing bookings and optimizing revenue, preferably with at least 5 years of experience in a similar setting. The successful candidate will have strong leadership skills, attention to detail, and familiarity with hotel management software. The...

A renowned hospitality establishment in Franschhoek is seeking an experienced Hotel General Manager. The successful candidate will oversee all hotel operations, manage budgets, and ensure compliance with quality standards. Key qualifications include a recognized hospitality qualification and a minimum of five years in senior management within the hospitality industry. The role demands strong...

A prominent hospitality management firm in South Africa is currently seeking an experienced Hotel Manager. The successful candidate will be responsible for ensuring world-class service delivery, training team members, and upholding the highest standards in hotel operations. Candidates should have at least 5 years of Hotel Management experience in a 5-star property and a relevant qualification in...

A prestigious hotel group in Franschhoek is seeking a Guest Relations Officer to provide exceptional service and ensure a memorable experience for all Guests. The ideal candidate has experience in a 5-star hotel and strong communication skills. Responsibilities include handling inquiries, managing reservations, and working closely with departments to meet Guest needs. South African citizenship is...