customer experience jobs in Ethekwini

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

A diversified retail company in Durban seeks a customer-focused individual to join their team. As a brand ambassador, you will enhance customer experiences and drive sales. Ideal candidates should possess Grade 12 and demonstrate strong communication, multitasking, and initiative skills. You will contribute to a vibrant team culture and continuously improve processes, ensuring the store is ready...

A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This...

A leading recruitment agency is seeking a Customer Service and Marketing Associate in Durban. The ideal candidate will manage customer inquiries, support marketing initiatives, and create engaging content across platforms. With at least 12 years of experience in customer service or marketing and a Matric certificate, you should be creative, organized, and adept with digital marketing tools....

A dynamic e-commerce support service seeks a Customer Experience Sales Specialist to enhance customer interactions and drive sales. The role involves engaging customers through various channels, implementing upselling strategies, and resolving post-purchase concerns, ensuring a seamless experience. Ideal candidates will have a minimum of one year of remote sales experience and strong...

A recruitment consultancy is looking for an experienced individual for a golf shop position in Umhlanga Rocks, South Africa. Ideal candidates are golf enthusiasts with 12 years of experience and a matric qualification. Responsibilities include managing shop operations, supervising staff, and ensuring high customer service standards. A problem-solving mindset and a friendly demeanor are essential....

A leading retailer in health and beauty is seeking a dedicated individual to excel in point of sale operations and deliver exceptional customer service. You will perform key operational tasks, ensure payment accuracy, and actively promote loyalty programs. The ideal candidate has a Grade 12 qualification, strong customer orientation, and preferably some experience in retail or FMCG environments....

A leading financial institution based in Durban is looking for an Administrator E to manage costs and deliver exceptional customer service. The ideal candidate will have a minimum of 3 years of administrative experience and a strong background in customer experience. Key responsibilities include providing administrative support, resolving customer queries, and ensuring compliance with governance....

A leading financial institution in Durban is seeking an Administrator for a full-time role. The ideal candidate will have at least 3 years of admin experience, strong knowledge of customer experience, and a focus on delivering exceptional service. Responsibilities include managing budgets, resolving customer queries efficiently, and providing accurate business intelligence. Join a dynamic team...

A leading financial institution is seeking a skilled Administrator E in Durban. The ideal candidate should have at least 3 years of administrative experience and a strong understanding of customer service. Responsibilities include managing costs, delivering exceptional service, and providing reliable administrative support. Candidates will have opportunities to innovate and develop...

A leading financial institution in Durban is seeking a skilled Administrator to enhance customer service and efficient administration. The ideal candidate will have over 3 years of experience in administration, strong customer service knowledge, and the ability to manage costs within an approved budget. This full-time role offers opportunities for growth and innovation as part of a dynamic team....

A leading financial institution in Durban is seeking an experienced Administrator E to manage costs and provide exceptional service. This role requires a minimum of 3 years of admin experience and a strong focus on customer experience. The ideal candidate will manage expenses, resolve queries effectively, and provide accurate administrative support. This opportunity offers networking and...

A leading Business Process Outsourcing firm in Durban is seeking a Senior Operations Manager to lead a team while ensuring excellence in customer experience. The successful candidate will manage costs, compliance, and drive performance improvements within the team. Required qualifications include a Grade 12/Matric and a proven track record of at least 5 years in a senior management role within a...

An educational institution in Umhlanga is seeking a Customer Service and Marketing Associate to enhance customer relationships and support marketing initiatives. The ideal candidate has 1–2 years of experience in customer service or marketing, strong communication skills, and a detail-oriented approach. Responsibilities include handling customer inquiries, supporting marketing campaigns, and...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry...

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A leading fashion retailer in Durban is seeking an energetic individual to assist with store administration and customer transactions. Responsibilities include stock management, customer engagement, and supporting the store manager. Ideal candidates should have a Grade 12 qualification with at least 3 years of retail or administrative experience. A passion for customer service and a keen...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

A leading FMCG retailer in Durban is seeking a candidate to efficiently execute operational activities and provide excellent customer service at the point of sale. The role requires strong customer orientation, basic math skills, and an understanding of retail principles. Ideal candidates will have prior experience in customer-facing roles. This position is permanent and aligns with the company's...