Customer Experience Agent jobs in Ethekwini

A leading airline company in Durban is seeking energetic ground staff to manage communications with passengers and perform various administrative duties. Ideal candidates should have excellent interpersonal skills and a strong customer service orientation. Responsibilities include welcoming passengers, checking in baggage, and supporting those with disabilities or traveling with children. This...

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

About the job Inbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global company as a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...

Role Summary The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt Level 1 (L1) issue resolution across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of...

Job category: Customer Service Location: Durban Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an...

A leading recruitment agency is seeking Customer Service Agents for their Call Centre Operations in Umhlanga Rocks. Successful candidates will support international customers, manage queries, and provide excellent service. Ideal applicants should have at least 6 months of customer service experience and be comfortable with computer systems. This full-time role offers a negotiable salary along...

A diversified retail company in Durban seeks a customer-focused individual to join their team. As a brand ambassador, you will enhance customer experiences and drive sales. Ideal candidates should possess Grade 12 and demonstrate strong communication, multitasking, and initiative skills. You will contribute to a vibrant team culture and continuously improve processes, ensuring the store is ready...

A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This...

A leading recruitment agency is seeking a Customer Service and Marketing Associate in Durban. The ideal candidate will manage customer inquiries, support marketing initiatives, and create engaging content across platforms. With at least 12 years of experience in customer service or marketing and a Matric certificate, you should be creative, organized, and adept with digital marketing tools....

A dynamic e-commerce support service seeks a Customer Experience Sales Specialist to enhance customer interactions and drive sales. The role involves engaging customers through various channels, implementing upselling strategies, and resolving post-purchase concerns, ensuring a seamless experience. Ideal candidates will have a minimum of one year of remote sales experience and strong...

A recruitment consultancy is looking for an experienced individual for a golf shop position in Umhlanga Rocks, South Africa. Ideal candidates are golf enthusiasts with 12 years of experience and a matric qualification. Responsibilities include managing shop operations, supervising staff, and ensuring high customer service standards. A problem-solving mindset and a friendly demeanor are essential....

A leading retailer in health and beauty is seeking a dedicated individual to excel in point of sale operations and deliver exceptional customer service. You will perform key operational tasks, ensure payment accuracy, and actively promote loyalty programs. The ideal candidate has a Grade 12 qualification, strong customer orientation, and preferably some experience in retail or FMCG environments....

A leading financial institution based in Durban is looking for an Administrator E to manage costs and deliver exceptional customer service. The ideal candidate will have a minimum of 3 years of administrative experience and a strong background in customer experience. Key responsibilities include providing administrative support, resolving customer queries, and ensuring compliance with governance....

A leading financial institution in Durban is seeking an Administrator for a full-time role. The ideal candidate will have at least 3 years of admin experience, strong knowledge of customer experience, and a focus on delivering exceptional service. Responsibilities include managing budgets, resolving customer queries efficiently, and providing accurate business intelligence. Join a dynamic team...

A leading financial institution is seeking a skilled Administrator E in Durban. The ideal candidate should have at least 3 years of administrative experience and a strong understanding of customer service. Responsibilities include managing costs, delivering exceptional service, and providing reliable administrative support. Candidates will have opportunities to innovate and develop...

A leading financial institution in Durban is seeking a skilled Administrator to enhance customer service and efficient administration. The ideal candidate will have over 3 years of experience in administration, strong customer service knowledge, and the ability to manage costs within an approved budget. This full-time role offers opportunities for growth and innovation as part of a dynamic team....

A leading financial institution in Durban is seeking an experienced Administrator E to manage costs and provide exceptional service. This role requires a minimum of 3 years of admin experience and a strong focus on customer experience. The ideal candidate will manage expenses, resolve queries effectively, and provide accurate administrative support. This opportunity offers networking and...

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry...

About the job Outbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global companyas a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...

A leading fashion retailer in Durban is seeking an energetic individual to assist with store administration and customer transactions. Responsibilities include stock management, customer engagement, and supporting the store manager. Ideal candidates should have a Grade 12 qualification with at least 3 years of retail or administrative experience. A passion for customer service and a keen...