Customer Experience Agent jobs in Epping

Job Summary:We are looking for a bilingual (French & English) Customer Service Representative who is empathetic, solutions-focused, and a strong communicator. In this role, you will manage, resolve, or escalate a variety of customer queries and complaints in a professional and customer-centric manner. You will liaise with internal and external stakeholders, ensuring timely resolution and...

A leading wellness and fitness organization is seeking a Customer Service Agent in Cape Town, South Africa. This full-time entry-level role involves providing effective customer service through telephonic and written correspondence. Candidates should have excellent communication skills, experience in a contact centre, and a Matric qualification. The role includes capturing data, resolving...

A global travel company located in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. This role involves resolving customer queries via phone and chat, ensuring high-quality service and accuracy in bookings. Candidates should have at least 2 years of travel industry experience and proficiency in GDS systems like Amadeus. The ideal candidate is detail-oriented and...

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including...

Job Location Bellville, Western Cape, South Africa Application Deadline February 09, 2026 Job Description Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training...

A global retail brand located in Bellville is seeking a Floor Supervisor to support the Store Manager. This role involves enhancing customer experiences and driving store outcomes through effective team engagement, culture development, and operational excellence. The ideal candidate will have a keen commercial eye to spot opportunities and improve results. Join us to make a positive impact...

A leading financial services provider in Bellville seeks a Branch Manager to drive customer engagement and revenue growth. You will lead branch strategy, ensuring compliance and operational excellence while fostering stakeholder relationships. A minimum of 5 years in the industry is required, with a focus on leadership and service management. This role offers ongoing training and a collaborative...

Join Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global family, and we want you to climb the ladder...

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending. Our South...

Minimum Qualifications and Experience: - Matric - At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial. - Continuous Improvement experience beneficial. - Proven experience as an office administrator, office assistant or relevant role would be an advantage - Outstanding communication and interpersonal abilities - Excellent organisational...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Role Purpose Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), and responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements. Requirements - Grade 12 (essential). - 2-3 years' experience in a call Centre or client service environment...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

We handle customer queries and complaints from various clients. Duties and Responsibilities: - Handle customer complaints, - Provide appropriate solutions and alternatives within the time limits; - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take customer calls and provide accurate,...

Requirements:Experience dealing with customers Matric Credit & Criminal clear Must be willing to work as a flexi for at least 5 hours per day. MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE Job Type: Part-time Salary: R4,300.00 per month Application Question(s): - Are you able to work in Bellville and Century City? - Are you able to work shifts including weekends and public holidays? -...

Guest Experience Expert (At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town Cape Town, South Africa Job Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...

A leading customer service firm is seeking a Customer Services Team Lead in Cape Town, South Africa. This role involves team leadership, developing customer-centric strategies, and ensuring excellent service delivery. The ideal candidate will have over 2 years of experience in a call center environment and a strong commitment to customer satisfaction. You will oversee a team of agents, enhance...

Solution Architect - Customer Service Experience TymeX Cape Town, Western Cape, South Africa About The Role We’re excited to be looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization. In this role, you will work with customer service experience business and product leaders and cross functional engineering teams to design and evolve the...

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This...

PART TIME TRAINEESHIP - EXCELLENT FRENCH SPEAKING CANDIDATES ONLY! Working in the customer services department, the Call Centre Agent will be answering customers’ queries with regards to their shipment, updating call centre procedures, taking appointments for sales representative based in Paris. He/she will provide a weekly statistics report with regards to the call centre activities, train on...