customer complaints jobs in Stellenbosch

Customer Experience Expert (Must know/love cycling/bicycles) Join a specialist cycling insurance solutions team supporting Australian clients Stellenbosch | R20,000 to R30,000 basic + commission About Our Client This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while...

The focus will be to follow the processes and procedures to execute client requests and instructions. The role requires high levels of engagement with clients, distribution partners and service providers. The post holder is required to contribute in a positive manner to the team with an aim to achieve overall objectives and deliver an excellent customer experience. This role is critical in...

Job Advert Summary At Rola, we know that every interaction matters. That's why our Customer Relationship Manager (CRM) is at the heart of everything we do—driving satisfaction, loyalty, and trust. By streamlining service delivery and ensuring seamless experiences, our CRM keeps Rola's reputation shining while making sure our clients expectations aren't just met, but exceeded. Salary...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Are you passionate about creating exceptional experiences and making a real difference in people's lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It—take charge, solve problems, and lead outcomes that build trust and loyalty. What you will do: - Develop scientific content, implement and manage product and health training, and provide technical...

Role Purpose Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), and responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements. Requirements - Grade 12 (essential). - 2-3 years' experience in a call Centre or client service environment...

Job Title: Customer Sales Representatives Location: Bellville Job Type: Full-Time About Us: La Granson International is a dynamic sales and marketing company dedicated to providing top-notch services and products to our clients. Our innovative approach and commitment to excellence have positioned us as leaders in the industry. Job Description: We are seeking enthusiastic and motivated...

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending. Our South...

Our client in Paarl is in need of a junior Customer Support Consultant. The Support Consultant provides high-quality customer and technical support to ensure a positive customer experience and strengthen trust. The role focuses on professional service delivery, effective problem resolution, and maintaining the company’s reputation through excellent customer care. Key Performance Areas Customer...

Reference: SJ 7524 Consultant: Sone Johnson Descriptions: - Drive and own the new client onboarding journey - Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software - Management of data migration from clients’ previous solution - Online training sessions on our software - Regular client usage...

Senior Customer Service Agents Wanted Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner. Based in Brackenfell. --------------------------------------------------------------- Working hours:40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am...

Key Performance Areas - Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers. - Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing. -...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Procurement BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate REQUIREMENTS: - Grade 12 or equivalent - Diploma in Warehouse and Distribution Management - 5+ years’ experience in stock control and warehousing within a customer-focused environment - Supervisory experience with a...

Location: Stellenbosch About the Role We are seeking a reliable and customer-focused Duty Manager to join our hospitality team in Stellenbosch. The successful candidate will be responsible for overseeing daily operations during assigned shifts, ensuring excellent guest service, efficient staff coordination, and smooth front-of-house operations. This role is ideal for a hands-on leader who thrives...

Key Performance Areas: - Prepare for the arrival of customers and their vehicles - Compile accurate job cards, cost estimates, and service recommendations - Manage customer consultations upon arrival - Update and maintain the Dealer Management System and vehicle control systems - Liaise regularly with customers regarding vehicle status and progress - Act as the link between customers,...

Duties: Monitor and administer time and attendance policy Monitor staff to ensure accountability in compliance with departmental goals. Execute operational projects and coordination of activities. Evaluate staff to ensure the effective and efficient operation of the daily functions. Provide assistance and support to your manager on and off duty. Determine customer needs and ensure operational...

Minimum Requirements: - Grade 12 or equivalent - Relevant Degree or National Diploma - Minimum 2 years quality control or compliance experience in a similar environment - Active participation in QMS systems (ISO 9001 or similar) - Knowledge of Fair Trade, GFSI, and social compliance standards - Valid drivers licence and own vehicle (local travel required) Duties and Responsibilities: - Manage...

Key Responsibilities - Manage and maintain product and client specification systems and online portals - Administer and investigate customer complaints, ensuring timeous resolution and closure - Support the implementation and ongoing management of Quality Management Systems (QMS) - Control and standardise quality and compliance documentation in line with certification standards - Plan,...

Key Performance Areas 1. Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers. 2. Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing. 3....

Job Title: Customer Sales Assistant Location:Bellville Job Type:Full-Time About Us:La Granson International is a dynamic sales and marketing company dedicated to providing top-notch services and products to our clients. Our innovative approach and commitment to excellence have positioned us as leaders in the industry. We are seeking enthusiastic and motivated Customer Sales Assistants to join...