Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary The Fraud Solutions team is seeking an...
A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop...
Customer Service Advisor As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? Our core mission is to #ImproveEverythingAlways, with a strong focus on...
A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. This role involves developing strategies for fraud complaints, improving the customer experience, and ensuring timely resolution of cases. Candidates should have significant experience in complaints management and fraud operations, alongside a...
A leading customer service provider in KwaZulu-Natal is seeking a detail-driven Complaints/Customer Service Support Advisor. The ideal candidate will provide first-class support for complaints handling and administration, delivering excellent customer service via telephony and email. Responsibilities include managing calls, supporting investigations, and ensuring compliance with regulations....
Requirements: - Requesting all the required documentation from customers or branches pertaining complaints: Signed job cards, tax invoices, supplier invoices, phone recordings, managers handover checklist, 62-point checks and all other relevant information- Liaising with the clients and the branches and keeping customers up to date regarding their query lodged, hourly or daily as required-...
Purpose Of The Role The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns. This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling heard, respected, and confident in...
OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism. Key Responsibilities: Complaint Intake & Support - Identify and correctly record parties to a complaint. - Assist new complainants (walk-in and email) with lodging complaints and collecting...
Position Details - Job Title: Complaints Administrator – Core Business - Department: FSP – Core Business - Reports To: Business Administrations Manager - Location: Durban - Employment Type: Full-time Job Purpose The Complaints Administrator will be responsible for providing comprehensive administrative support to potential and existing Icebolethu FSP clients. The role requires exceptional...
The Complaints & Reporting Specialist is a key member of the Sales Department responsible for managing the complaints resolution process enhancing customer retention and providing strategic insights through data analysis. This role focuses on identifying the underlying causes behind customer cancellations developing actionable retention strategies and ensuring a high-quality experience at every...
A leading service provider in insurance is seeking a Complaints Administrator in Durban. The role involves managing client complaints, ensuring effective communication and resolution coordination. Candidates should have strong organizational and interpersonal skills, ideally with 1-2+ years in customer service or insurance administration. A Grade 12 qualification is required, along with...
A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. The role focuses on developing a fraud complaints strategy, ensuring timely resolutions, and improving customer experiences. Candidates must have over 5 years of experience in complaints management or fraud operations, along with team leadership...
Job Overview The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...
A leading customer service provider in Cape Town is looking for passionate Customer Service Advisors to support their clients. You will manage inbound and outbound interactions while addressing customer queries and complaints. With a focus on delivering outstanding service, you’ll receive comprehensive training and development opportunities. If you have a strong customer service background and...
A leading financial services company in South Africa seeks a Senior Complaints Specialist to enhance customer satisfaction by managing complex complaints and ensuring compliance with regulatory standards. The ideal candidate will have 3–5 years of experience in complaint management within the financial sector. Responsibilities include investigating complaints, preparing trend reports, and...
A leading South African bank is seeking dedicated individuals to deliver support services for complaints resolution and operational risk management. You will enhance customer experiences by accurately logging complaints and providing timely resolutions. Additionally, you'll compile operational risk reports and support various committees with your reporting expertise. Candidates should have a...
Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levelsand within agreed SLA. Job Responsibilities: - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...
Overview Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver support services in...
Job Overview: As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers' cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service‑related complaints. Job Responsibilities - Ensuring that customer...
A leading firm is seeking a Complaints Specialist to resolve customer complaints efficiently. You will manage complaints end-to-end, ensuring top customer satisfaction by prioritizing quality service. Ideal candidates should have at least 6 months of experience in complaint handling and a strong passion for providing exceptional resolutions. Join a team where collaboration and integrity are...