contact centre analyst jobs in Durban

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 01, 2026 Job Purpose - To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings. - This is a remote position based in Durban. Key...

Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY IN MOUNT EDGECOMBE, DURBAN. Training Location: Mount Edgecombe O-T-J (On-The-Job) Training: TBC Reference: CC3 Contract Type: Learnership Abled or PWD? : Disabled Additional Contract Details-Monthly Stipend: R5 000 pm Additional Contract Details-Start Date: 1st July 2023 Learnership Overview: We currently...

The role: The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. The Contact Centre Campaign Manager manages and develops Team Leaders, coordinates training sessions, analyses individual Sales Experts’ stats, and effectively resolves escalated Sales-related...

KwaZulu Natal, Durban - Annually Cost To Company (Market related, Negotiable) The purpose of this position is to manage the operations of the company to ensure the availability and integrity of banknotes to the public. - Make suggestions for refining the existing policies, processes, procedures and systems, thereby improving alignment with the requirements of the cash centre. - Plan and manage...

purpose mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears. The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each...

At Talksure we are all about #wantmore. More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential. Job Requirements: - Grade 11/Grade 12 - Excellent...

Contact Centre : Sales : Lead Gen Campaign for Local Vehicle Insurance Campaigns Here is an opportunity to become the best you can be If you have what it takes to become the Best Sales Agent within the Local Insurance Market why not take this opportunity. Vehicle Insurance Experience an added benefit Basic +Attendance Bonus Commission Earnings 8am-5pm working hours ( Monday to...

Location: Office-Based – Umhlanga, Durban Type: Permanent Start Date: Immediate Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications) We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors...

We are a reputable Financial Services Company based in Umhlanga; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our products....

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 26, 2026 About the Role - Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone and...

Introduction BUSINESS ANALYST – REAL ESTATE, ESG & RISK(Fixed-Term Contract)SPAR Central OfficeReporting to: Portfolio Manager: HR, Payroll, Real Estate, and Risk PURPOSEThe role of the Business Analyst is to deliver business benefits to SPAR through targeted Technology and Process initiatives that are aligned with the business unit strategy and objectives. The Business Analyst must ensure...

The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...