contact centre analyst jobs in Centurion

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre) Job Outputs: - Selling...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Job Objectives - Create detailed business plans to facilitate the attainment of goals and quotas - Manage the entire sales cycle from finding a client to securing a deal - Unearth new sales opportunities through networking and turn them into long term partnerships - Present products to prospective clients - Provide professional after-sales support to enhance the customers dedication - Remain in...

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers’ dedicationRemain in frequent contact...

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for an NCC Controller based at our Head Office in Centurion, Gauteng, reporting to the National Control Centre Manager. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the...

ROLE PURPOSEThe main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management principles that comprises of five core functions,...

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.Please read on to see if you meet the minimum criteria.EE: OpenMinimum Requirements:- Grade 12 / Matric.- A relevant tertiary qualification (advantageous but not essential).- Minimum of 1 year’s experience in Quality...

Indsafri is a technology services and consulting company focused on helping businesses succeed through digital transformation. We deliver innovative solutions across application development, cloud, automation, and AI, working with forward-thinking organizations to build modern, scalable systems. Role Purpose The Intermediate Automation Tester supports the delivery of high-quality business and...

ENVIRONMENT: ELICIT, translate & document real business needs as the next Intermediate Business Analyst wanted to serve as a key link between business stakeholders and the Dev team of a dynamic provider of Integrated Security Solutions. You will transform these business needs into high quality technical solutions that deliver real world value while understanding changing requirements, document...

The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting implementation of improvements. REQUIREMENTS: - Bachelors degree - Business Administration Management, or related...

Overview ​An insurance company that has a particular interest in emerging markets in Africa is looking for a Quants Risk Analyst based in Centurion, Gauteng. The purpose of this role is to assist the Head of Risk in developing and maintaining an effective risk management framework for the Company that includes Enterprise Risk Management, Model development and validations, and investment...

This is your opportunity to join a leading FinTech company where automation, data‑driven decision‑making, and innovation are at the core of everything they do. They are looking for a Business Intelligence Analyst to join their growing team. This role is perfect for someone passionate about automation, process optimization, and translating data into actionable insights. You will play a key role in...

The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting implementation of improvements. REQUIREMENTS: - Bachelors degree - Business Administration Management, or related...

Overview Hire Resolve’s client is urgently in search of an experienced Test Analyst to join their team in Centurion, Gauteng. Responsibilities Identifying products to be assessed in the software review process Defining the appropriate test to be carried out including the test data to be used Managing the test data by documenting the results of each test cycle to identify flaws Liaising with...

Overall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service - Handle incoming customer calls, emails,...

ENVIRONMENT: ELICIT, translate & document real business needs as the next Intermediate Business Analyst wanted to serve as a key link between business stakeholders and the Dev team of a dynamic provider of Integrated Security Solutions. You will transform these business needs into high quality technical solutions that deliver real world value while understanding changing requirements, document...

Hire Resolve's client is seeking a methodical and results-driven test analyst to identify and apply test procedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and software to ensure that any flaws in the system are eradicated to provide product excellence prior to sales. To be successful as a test analyst you...

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...